The storm CPaaS platform provides powerful flexibility to drive the best solution for all of your communication requirements. storm offers a single stack solution with cutting edge modules for omni-channel contact centers, workforce optimization, customer relationship management, and all with maximum PCI-DSS compliant security and payments… The modular approach also enables the integration of storm modules with your existing infrastructure to ensure the optimum solution for your organization.

Each of the links below will give a more detailed breakdown of unique storm modules. To get in touch with a solutions team member to discover the perfect communications solution for you, please fill in the form below.

Omni-Channel Contact Center

Deliver great customer experience on every channels via a single, easy to use interface.

storm DTATM
Enable agents to efficiently work from anywhere with a simple browser-based workspace.

storm FLOWTM
Create efficient IVR paths making sure that customers have requests dealt with as quickly as possible.

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storm INBOUNDTM
Manage numbers with this cloud solution. Eliminate any geographic restrictions or re-routing delays.

storm LINKTM
Enable two-way video communication and file sharing regardless of agent or the customer’s location.

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storm OUTBOUNDTM
Free up agent time with a power predictive dialler, automatically tracking performance and adapting call trigger rates.

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storm UCTM
Remove legacy infrastructure and enable unified telephony in the cloud.

Security and Payments

Maximum security by design – ISO27001 and PCI-DSS Level 1 compliance.

storm LOCKTM
Expand your contact center functionality to support taking payments, regardless of agent location, in a fully compliant manner.

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storm PADLOCKTM
Give customers the ability to pay securely through a compliant, automation-assisted approach without compromising on compliance.

Workforce Optimization

Enable effective workforce engagement management by combining several cutting edge storm modules managed via a single, easy to use interface.

storm ANALYTICSTM
Take control of your customer experience with advanced data analysis tools that look beyond just the surface level of any interaction.

storm CKS KNOWLEDGE MANAGEMENTTM
Standardize information delivery to your customers with a centralized knowledge base that feeds appropriate information to agents.

storm QMTM
Maintain high-quality standards for your contact center with the ability to monitor interactions at the agent performance level.

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storm RECORDERTM
Stay compliant and in control with full call recording capabilities.

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storm SCREEN RECORDINGTM
Gain a greater understanding of how your agents complete their tasks and go about their day.

storm TRANSCRIPTIONTM
Leverage powerful speech-to-text tools to be able to uniformly analyse interactions.

storm UNIVERSITYTM
Make sure your agents and supervisors are storm experts from day zero. With comprehensive training and resources.

storm VIEWTM
Gain a 360-degree view of your customer interactions and learn from them in real-time using dynamic reporting.

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storm WFMTM
Optimize your workforce ensuring they are able to handle challenges most appropriate to their skills.

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Integration

Intelligent, seamless integration ensures storm enhances your installed systems without the need to replace them.

storm INTEGRATETM

Thousands of off-the-shelf and bespoke integrations, utilizing the storm feature set to build on contact center functionality.

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storm INTEGRATETM:
SERVICE NOW
Choose from a range of integration options to ease automation and management of IT processes.

storm INTEGRATETM:
MICROSOFT TEAMS
Seamlessly contact back office users to the contact center to allow escalation and collaboration during interactions.

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storm INTEGRATETM:
Zoom
Never have leave the storm interface with the ability to use Zoom conferencing within the DTA.

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storm natively pulls data from integrations across all modules and systems. CKS, the storm data abstraction layer, feeds this information to agents during interactions. The storm App Exchange is a developer ecosystem that allows users to build, trade and acquire integration opportunities to help agents utilize storm and deliver great customer experiences. To find out more, use the buttons below.

Automation and AI

Deploy best in class AI with NLP and image-recognition enabled machine agents, to ensure maximum scalability allowing your human agents to quickly support non-routine customer engagements.

storm MACHINE AGENTTM
Deploy advanced machine agents to automate simple processes in your contact center, freeing up human agents to deal with complex queries.

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