The storm CPaaS platform provides powerful flexibility to drive the best solution for all of your communication requirements. storm offers a single stack solution with cutting-edge modules for omni-channel contact centers, from workforce optimization and customer relationship management, to analytics and reporting tools and PCI DSS compliant payments. The modular approach also enables the integration of storm modules with your existing infrastructure to ensure the optimum solution for your organization.

Each of the links below will give a more detailed breakdown of unique storm modules. To get in touch with a solutions team member to discover the perfect communications solution for you, please fill in the form below.

Omni-Channel Contact Center

Deliver great customer experience on every channel via a single, easy-to-use interface.

storm DTA®
The Desktop Task Assistant (DTA) – a unified, browser-based interface for your agents to work efficiently from anywhere.

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storm FLOW™
Build complex services easily that meet your customers’ needs with a no-code GUI.

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storm INBOUND™
Comprehensive solution for cloud-based call management. Eliminate any geographic restrictions or re-routing delays.

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storm LINK™
Real-time video communication and file sharing, regardless of the agent’s or customer’s location.

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storm OUTBOUND™
Free up agent time with predictive, preview and progressive dialing for all outbound services.

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storm UC™
Unified Communications (UC) in the cloud. Remove legacy infrastructure and enable unified telephony in the cloud.

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Security and Payments

Protect your customers’ card details to the highest standard with PCI DSS Level 1 compliance.

storm LOCK®
Provide customers with a fully automated, 24/7/365 self-service payment system via IVR.

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storm PADLOCK™
Deliver secure, agent-assisted payments with DTMF and number masking.

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Workforce Optimization

Enable effective workforce optimization by combining several cutting-edge storm modules managed via a single, easy-to-use interface.

storm ANALYTICS™

Advanced AI-backed data analysis tools to maximize CX.

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storm CKS® KNOWLEDGE MANAGEMENT™
A centralized knowledge base that allows you to serve the right knowledge, to the right people, at the right time.

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storm QM™

Fully integrated quality management and reporting solution.

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storm RECORDER™

Stay compliant and in control with true omni-channel recording capabilities.

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storm SCREEN RECORDING™
Screen recording with real-time alignment to recorded calls.

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storm TRANSCRIPTION™
Leverage powerful speech-to-text tools for uniform analysis of customer interactions.

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storm UNIVERSITY™
Make your agents and supervisors storm experts from day zero, with comprehensive and tailored training and resources.

storm VIEW™
Dynamic real-time and historical reporting for a 360° view of customer interactions.

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storm CONTACT™: WFM™
Automated scheduling and resource optimization.

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Integration

Intelligent, seamless integration ensures storm enhances your installed systems without the need to replace them.

storm INTEGRATE™

Integrate the powerful storm platform into your existing contact center infrastructure.

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storm INTEGRATE™:
ServiceNow®
Choose from a range of integration options to ease automation and management of IT processes.

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storm INTEGRATE™:
MICROSOFT TEAMS
Seamlessly connect back-office users to the contact center to allow escalation and collaboration during interactions.

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storm INTEGRATE™:
Zoom
Never have to leave the storm interface with the ability to use Zoom conferencing within the DTA.

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storm natively pulls data from integrations across all modules and systems. CKS, the storm data abstraction layer, feeds this information to agents during interactions. The storm App Exchange is a developer ecosystem that allows users to build, trade and acquire integration opportunities to help agents utilize storm and deliver great customer experiences. To find out more, use the buttons below.

Automation and AI

Deploy best in class AI with NLP and image-recognition enabled machine agents, to ensure maximum scalability allowing your human agents to quickly support non-routine customer engagements.

storm MACHINE AGENT™
Deploy advanced machine agents to automate simple processes in your contact center, freeing up human agents to deal with complex queries.

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