storm CPaaS helps organizations of all sizes build the communications services that their business needs, and their customers expect. Offering full omni-channel support and rich CPaaS functionality – from native CRM and WFM modules to integrations with leading applications. All of this is supported by the storm team, with decades of experience in delivering mission-critical services to some of the world’s largest enterprise and central government bodies.
Working with storm is made easy through its developer ecosystem, which covers both service creation tools such as FLOW and CONDUCTOR, as well as the developer community and marketplace, storm AppExchange®. These offer APIs for omnichannel communications, applications including CRM and WFM tools, as well as connectivity. Simple-to-use interfaces enable users of all technical backgrounds and skill levels to build communications tools.
Development on what was to become the storm® Communications Platform as a Service tool began in 2005. The platform saw immediate success, and by 2006 was powering all ‘multimedia’ customer interactivity for a major national television broadcaster. Since then, it has built a rich and unparalleled heritage of delivering mission-critical communications at scale to some of the world’s largest enterprise and governmental organizations, with individual deployments in the tens of thousands of agents. The platform’s flexibility, as well as the raw power delivered by its range of functionality, means that it is the platform of choice for the world’s most successful customer relationships.