storm
CONTACT: WFM
Automated scheduling and resource optimization
Automated scheduling and resource optimization
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Management of your workforce schedule is carried out through a simple and straightforward web interface |
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Missed calls trigger email or SMS notifications that advise managers that the schedule needs to be revised |
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A daily alert mechanism checks schedules for upcoming days, and triggers alerts when necessary |
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Integration with storm VIEW™ enables real-time reporting of calls and performance |
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Upload existing schedules into the system through secure FTP |