Utilizing brain’s AI capabilities within the contact center can radically improve customer engagement and experience through providing a range of intelligent automation services, such as preferential routing, self-serve options and proactive automation solutions. This ensures that customers can always access the information they need, in the way that they prefer.
brain ensures that customers always receive a consistently high quality service across all channels, by using machine agents to ensure all customers are responded to quickly and efficiently. brain pulls data from CRM and third-party databases to tailor responses and automatically decides the most appropriate pathway for each caller, whether this be a redirect to a web form, a transfer to a live agent, or using AI-powered interactions to handle the whole inquiry. Machine agents are able to service any channel at any time, ensuring that customers can always engage with an organization.