brain® is Content Guru’s artificial intelligence (AI) toolkit, which can be deployed alongside the storm® platform to enhance communications infrastructure by implementing cutting-edge, AI-driven capabilities. brain combines the latest exciting AI technology to provide customers across the globe with a highly intelligent AI-powered solution, tailored to meet their individual requirements and objectives.

Intelligent Machine Agents to alleviate pressure on live agents
World-leading image recognition capabilities
Natural Language Processing functionalities to enhance customer experience
Personalized experiences via automated chatbots

brain integrates with all other storm applications and enterprise-grade technologies to provide businesses with AI-driven decision making and interaction capabilities within existing contact centers, ensuring the deliverance of seamless, personalized end-to-end customer journeys. brain Machine Agents work collaboratively alongside live agents to fully optimize all resources and provide customers with the most efficient service, whilst maintaining a highly personalized service.

Intelligent Automation

Utilizing brain’s AI capabilities within the contact center can radically improve customer engagement and experience through providing a range of intelligent automation services, such as preferential routing, self-serve options and proactive automation solutions. This ensures that customers can always access the information they need, in the way that they prefer.

brain ensures that customers always receive a consistently high quality service across all channels, by using machine agents to ensure all customers are responded to quickly and efficiently. brain pulls data from CRM and third-party databases to tailor responses and automatically decides the most appropriate pathway for each caller, whether this be a redirect to a web form, a transfer to a live agent, or using AI-powered interactions to handle the whole inquiry. Machine agents are able to service any channel at any time, ensuring that customers can always engage with an organization.

Learn More

Download our Artificial Intelligence booklet to find out more about how our technology helps improve both customer experience and agent experience in contact centers around the world.

FIND OUT MORE

Overview

brain is a highly-intelligent AI application with a range of functionalities, all ensuring that contact centers can improve efficiency, increase both agent and customer satisfaction, and enhance infrastructure long-term. Implementing AI will ensure that contact centers can effortlessly manage fluctuating demand and consistently evolve ahead of customer expectations.

Our Products
© 2019 CONTENT GURU LIMITED