Know Your Customers

Having in-depth insight into customer needs and behaviours is key to boosting sales. We help you identify those needs and behaviours by giving you actionable, data-rich insights that you can use to transform your customer engagement.

Know Your Customers

Gain insight into when, why and how your customers interact with you, across all channels.

Use those insights to create a seamless end-to-end customer journey.

Deliver the great customer engagement that maximises sales.

Perfect the customer journey with data

Make it easy for your agents and supervisors to deliver the best customer engagement possible. The storm® platform enables customer data to be captured, analysed with historical and real-time reports, and factored into intelligent, automated decisions. With these data management tools all available on a single interface, you can effortlessly enhance customer engagement and enable the interactions that lead to sales.

Perfect the customer journey with data

Solutions

Cloud Contact Centre

The storm® platform scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.

Integration

By unifying your existing systems and databases in a single platform, we create a complete view of the customer that allows agents to personalise – and enhance – every interaction.

Knowledge Management

Simplify the complexity of customer interactions. Integrate with leading CRM platforms or use the streamlined storm® Customer Knowledge System (CKS®) to turn customer data into customer engagement.

Reporting

Gain unparalleled insight into your engagement operations with storm® VIEW™. Use our statistical analysis tools to refine and improve service and reduce response times.

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