The storm® Microsoft Teams integration offers a unified solution with call and screen recording and with historic and real-time reporting.
Aligning front and back–office collaborative tools is essential to enabling contact center agents to deliver the best customer service during the continuing age of remote working. Today’s professionals, together with their partners and customers, use a host of different tools in order to collaborate.
Any organization not able to accommodate a customer’s preferred methods will lose out to one who can. An omni-channel, customer-facing, cloud-based communications solution should integrate with the organization’s internal-facing technology, such as Microsoft Teams, in order to be fully effective.