storm® Machine Agent™ provides your contact center with an always-on, AI-powered robot workforce.
Machine Agents offer support at every level of contact center operations. Their powerful AI capabilities enhance end-to-end efficiency and provide seamless experiences for both external customers and internal customers, such as agents and supervisors.
Machine Agents work seamlessly alongside your human employees in order to enhance, not replace, your existing services. And just like human agents, they are managed through the user-friendly storm® FLOW service management tool.
storm makes use of best in class capabilities from prominent hyper-scale engines, including Google Cloud and IBM Watson, to perform complex processes automatically.