In 2019, over 65,000 students found university places through clearing. Amid the hectic nature of results day, it is essential that universities give prospective students the guidance and support they need to find the most appropriate course and establishment.

Handle Clearing Applications With Ease

The Challenge - Clearing

With student dropout rates rising year-on-year, giving students in clearing the support they need is critical for universities.

In order to meet the enormous communications channel presented by the clearing process, universities need a call handling solution with the enormous scalability that’s needed. On top of this, they need the flexibility to offer multiple channels of communication, or handle a rapid move to home working.

The Solution

Universities need to invest in a flexible CCaaS solution that scales with their business. They need a solution that can rise to the challenge and drive student recruitment on results day, rather than driving away prospective students through long queues and dropped calls. On top of this, they need to give students the range of channels and flexibility that they have grown up expecting in their personal lives.

PRODUCT

Limitless scalability in the cloud

Learn More

What is CCaaS?

Contact Center as a Service (CCaaS) is cloud-based call center software that takes advantage of the cloud to offer unrivalled scalability and omni-channel functionality. This means that during events like clearing, student calls are not dropped, and queues of tens of thousands are handled effortlessly in the cloud.

King's College London

How King’s College London responds to 99% of enquiries throughout the busiest week of the year

In The News

Thursday 17th August 2017 saw UCAS, the UK’s higher education applications service, deploy cutting-edge storm® cloud contact centre technology in partnership with Vodafone, to handle over 16,000 student enquiries on England’s A-Level results day.

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