Gartner 2021 Magic Quadrant pour Contact Center as a Service

2020 Gartner Magic Quadrant

Gartner est l’un des principaux cabinets d’analyse et de conseil au monde, fournissant des conseils à de nombreuses organisations parmi les plus importantes du monde.

Le 2021 Magic Quadrant du Gartner pour solutions de centres de contact (CCaaS) s’appuie sur des recherches détaillées du marché, ainsi que sur des analyses d’experts, pour identifier les leaders, les visionnaires, les challengers et les acteurs de niche dans le domaine.

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Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

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