Facebook Privacy Policy

Social Media Integration Privacy Policy:

Content Guru Limited (“CGL”) is a company registered in England and Wales under company number 05653869 and our registered office is at Radius Court, Eastern Road, Bracknell, Berkshire, RG12 2UP.

CGL is a cloud contact center provider offering, among other products, a world leading cloud contact center and customer engagement solution known as storm® CONTACTTM (“storm”). CGL has developed a Facebook application (the “App”) to enhance the functionality of storm.
Both storm and the App are only available for use by organisations that have subscribed to storm (each a “Customer”) and requested that CGL integrate the Customer’s Facebook account with storm.

The App allows the Customer’s contact center agents to see posts from Facebook account holders (“Users”) to the Customer’s Facebook page (“Customer Page”) and respond to such posts through the Customer Page using storm.

When a User communicates with a Customer via a Customer Page, CGL processes User personal data solely on behalf of the Customer for the purpose of fulfilling CGL’s contractual obligations to the Customer.

CGL is not responsible for the content on any Facebook page, information passing through storm or changes to Facebook security policies that may impact the service we provide.

Users wishing to understand how their personal data is used should read the privacy policy of the Facebook account holder with which they have chosen to interact.
If you need to contact us about this policy you can write to us at Radius Court, Eastern Road, Bracknell, Berkshire, RG12 2UP or email us at InformationSecurity@redwoodtech.com.