Scale Up Quickly
Meet peaks in demand with ease. Ensure
flawless service, no matter the volume
Unmatched Scalability
The storm® platform is hyper-scale by nature, and trusted by the largest organizations to underpin mission-critical services. For one customer, we deployed 70,000 concurrent digital agents, and successfully scale to meet demand 1000% above average.
The Keys to Scalable CX
Our solutions ensure scalability in a number of key ways:
Anticipating inquiries with proactive communications – Proactive communications reduce demand for your contact center, while agents empowered with the information they need leads to swift inquiry resolution.
Reach the right person, at the right time – Intelligently route your communications so each customer reaches the right department, and the agent best suited to the inquiry, every time.
Optimize the agent experience – Empower your agents with the tools to efficiently respond to points of contact across channels.
Build with scalability in mind – Deploy a resilient platform architecture, to ensure no call gets dropped, and no message is missed, no matter the demand you’re experiencing.
AI-Powered Scalability
AI can support your agents in meeting heightened levels of demand.
Generative AI-powered Machine Agents can handle the simple and repetitive inquiries, while agents deal with the most complex. Real-time AI script suggestions can guide agents to deliver resolutions faster. Real-Time Transcription and Summarization automate post-call work, so agents can turn to the next customer, without delay.
A Record of Success
- We’ve helped customers scale to meet both planned and unplanned demand:
- We’ve managed peaks of demand such as 150,000 inquiries within a minute, and 9 million in one evening.
- We enabled a national government organization to contact millions of citizens.
- We handled queues of over 10,000 for a multinational airline.
- We allowed major healthcare services to proactively contact thousands of citizens.
In short, we make scalability easy.
Why Us?
Scalability isn’t the only thing we do well.
Highest Availability
Highest Scalability
Greatest Security
