Agent licences allow users to access the storm® DTA® (Desktop Task Assistant), to receive and respond to voice and digital interactions. Each individual agent can have a different blend of voice and digital channels to optimise licence distribution and minimise costs. From the DTA, agents can view and respond to every interaction via every channel, including voice.
Browser-based, so agents can work from anywhere.
WCAG 2.1 AA-compliant, ensuring accessibility and ease of use for all, minimising training requirements and maximising customer experience.
Omni-channel capable – engage with customers over voice, SMS, social, web chat, and digital channels.
As your business grows, your CX needs become more complex. storm LITE allows for simple migration to the full storm solution, as and when you need to.
We’re with you; supporting outstanding CX at every stage of your business journey.
