Listen in, whisper or barge in on agent conversations.
Move agents between agent groups.
View real-time presence of agents.
storm® LITE™
Supervisor
Super-powered Supervisors
One in every 10 agent licences can be used with Supervisor rights. This allows the supervisor to listen in, whisper or barge in on contacts, move agents between agent groups, as well as view the real-time presence of the agents they supervise.
If you require more supervisor licences, these can be purchased easily, giving the right access to all that need it.
Key Features
A CX Solution that Grows With You
As your business grows, your CX needs become more complex. storm LITE allows for simple migration to the full storm solution, as and when you need to.
We’re with you; supporting outstanding CX at every stage of your business journey.