Making the AI hype a reality

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The augmented intelligence of AI, coupled with real-life human intelligence, is the recipe for organizational success. This dual AI/human interface will deliver a competitive advantage to companies wanting to provide a frictionless customer journey. An omni-channel contact center with AI working hand-in-hand with human agents is going to be vital for any organization that doesn’t want to be in the bottom quartile for customer engagement and customer satisfaction (CSAT).

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