Democracy is built on citizen engagement. Whether implementing policy, gathering information, or boosting buy-in, citizen engagement is indispensable to the practice of government. Effective citizen engagement depends on a positive citizen experience. But what does ‘citizen experience’ mean? How can digitization work to improve it?
Public sector digitization leads to savings across the board by reducing costs and improving performance, with the potential to free up $1 trillion in economic value worldwide.
In this whitepaper, you will discover:
The benefits of digitization for the public sector.
How public sector organizations around the world map citizen journeys and create outstanding citizen experience
The benefits of the cloud contact center for public sector organizations.
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