Whitepapers
2022 Ventana Value Index for Agent Management
Content Guru is delighted to have been named an ‘Exemplary Vendor’ in the 2022 Ventana Value Index for Agent Management.
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Content Guru is an Omni-channel Cloud Contact Center Solutions provider. Its single-stack customer experience solution, storm®, provides a range of cutting-edge Agent Management functionality to help organizations cope with the many challenges of optimizing their contact center workforces.
This achievement is an important milestone on Content Guru’s journey from Contact Center-as-a-Service technology provider to leading full-stack CX vendor. The innovative storm WFO™ suite includes predictive Workforce Management (storm WFM™), voice and screen recording (storm RECORDER™), AI-powered knowledge management (storm CKS® KNOWLEDGE MANAGEMENT™), and powerful quality monitoring and analytics technology.
Ventana Research is a well-established benchmark research and advisory services firm. Ventana’s methodology evaluates software in seven key categories, weighted to reflect buyers’ needs based on expertise and research. The Value Index is designed to ensure that vendors’ offerings will address buyers’ requirements, helping organizations to assess and evaluate software for their business and IT needs.
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