Case Study

Rail Delivery Group - WFH in hours

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Enabled remote working for contact center agents within hours, via PSTN pairing.

Deployed VoIP solution within four days - weeks faster than the alternative provider

Real-time and historical dashboards through storm® VIEW™.

rail delivery group logo

Customer Information Director, Rail Delivery Group

“When our contact center was evacuated, we had no solution to work from home and no way to use our existing agent licenses.
“We spoke to Content Guru to see how they could help. Once we agreed on the initial solution, our agents were picking up calls again within hours.

storm® is a great solution for homeworking, and we are really pleased with Content Guru as a supplier. They prioritized our needs, and helped get our contact center back on track within days.”

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  • Moved their agents to remote working within hours.

  • Had their WFH solution working within four days.

  • Gets powerful, real-time insight into their CX.