Content Guru Achieves Certification for Service Management

Content Guru is delighted to have been awarded the ISO 20000-1 certification, following an independent evaluation by Lloyd’s Register Quality Assurance (LRQA), the prominent United Kingdom Accreditation Service (UKAS)-accredited assessor.

This internationally-recognised standard is designed to help organizations benchmark how they deliver managed services. ISO 20000-1 certification is awarded to organizations that have established an effective Service Management System (SMS). Accreditation demands proven high standards for implementation, maintenance, and continual improvement to the organization’s SMS.

This latest LRQA-approved certification builds on Content Guru’s extensive catalogue of ISO accreditations (ISO 9001, 14001, 22301 and 27001) and demonstrates the business’s long-term commitment to providing the highest quality cloud communications services for its customers.

ISO 20000-1 is frequently revised to ensure that organizations continually ratchet up their SMS processes year on year. ISO 20000-1 provides assurance that Content Guru’s performance not only meets, but will continue to meet, the rigorous standards set by the ISO’s policy makers and examiners. Service Management Systems provide a trusted framework for specification, implementation and monitoring of managed services, ensuring these meet agreed requirements and deliver value for customers, service users and providers alike.

Having recently been amongst the first six organizations worldwide to achieve the Microsoft Teams Contact Centre Certification, in addition to internationally-recognised, externally-audited standards such as SOC 2 (information security), CyberEssentials Plus (cyber security) and PCI DSS Version 3.2 (payment security), customers can be assured that, when choosing products and services that operate on Content Guru’s storm cloud platform, they are investing in the most rigorous and secure processes available in the industry today.

Rhys Harris, Head of Service at Content Guru, commented:

“ISO 20000-1 is great for the organization to benchmark its IT Service Management System and improve the experience of working with Content Guru through continual improvement. Through this accreditation we are able to offer competitive differentiation by demonstrating an extremely high quality of service and reliability. We can assure prospective and existing customers that their service requirements will be fulfilled to a high standard, regardless of scale. Content Guru will continue to utilize the principles outlined in the ITIL framework and under ISO 20000-1 to implement further best practice”.

About Content Guru

One of the world’s largest suppliers of cloud contact centre infrastructure, Content Guru’s award-winning Customer Engagement and Experience solutions are used by hundreds of leading enterprise and government organizations across the globe.

Content Guru’s cloud-native omni-channel CCaaS solution, storm®, offers virtually limitless scalability, unmatched integration capabilities, and industry-leading AI. Content Guru ensures contact centres and customer engagement hubs meet the needs of every user, seamlessly. storm is deployed in mission-critical applications across Europe, the US and Asia-Pacific, in sectors ranging from finance and healthcare through to government and utilities. Customers relying on storm include Sodexo, Chubb, Serco and NHS England.