Analyst Report

2023 Forrester Wave for Contact Center as a Service

Download the full report

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Forrester is a leading global research and advisory firm.

The Forrester Wave™ is a guide for buyers considering their purchasing options in the technology marketplace, highlighting Leaders, Strong Performers, Contenders, and Challengers. Their 34-criterion evaluation of CCaaS providers identifies the 11 most significant providers in the market.

As a truly global provider, with offices across three continents, Content Guru is delighted to have been positioned as a Strong Performer in the Forrester Wave: Contact Center as a Service, Q1 2023.

Fill out a few details and receive the full report.

Forrester, The Forrester Wave: Contact Center as a Service, Max Ball, Ian Jacobs, Sarah Morana, and Shayna Neuburg, 27th March 2023.

Forrester and Wave are registered trademarks of Forrester, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Forrester, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Forrester document is available upon request from Content Guru.

Forrrester does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Forrester research publications consist of the opinions of Forrester's research organization and should not be construed as statements of fact. Forrester disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.