Case Study

Sheffield City Council

Operational Manager at Sheffield City Council

“Since partnering with Content Guru, we have been able to form a direct relationship with a business critical supplier who always offer innovation and are rapid to respond to our needs. storm® has enabled us to transform the customer experience we deliver and allowed us to roll out services quickly and in an agile manner in our response to the Covid-19 pandemic.”

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  • chatbot icon

    Automates over 60% of calls with Natural Language Processing.

  • Customer Service Agents icon

    Allowed 100% of employees to work flexibly.

  • Cloud channels icon

    Shifted 11,000 calls away from the contact center and toward automated self-service.