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Critical Capabilities für Contact Center as a Service, 2020
Mit 3,65 von 5 Punkten hat Content Guru im dritten Jahr in Folge die höchste Bewertung für den Anwendungsfall „High-Volume Call Center“ im Marktbericht „Critical Capabilities for Contact Center as a Service“ des weltweit führenden Technologie-Analysten Gartner erhalten.
Im Mittelpunkt des Anwendungsfalls für hochvolumige Call Center steht das CX-Ziel zahlreicher Kunden, nämlich die Ersetzung ihrer bestehenden Call-Center-Plattform. Der Hauptfokus der Analyse liegt auf dem Umfang und der Betriebsleistung von Call-Center-Plattformen. Content Guru erzielte auch in den Bereichen „Agile Contact Center“ und „Westeuropa“ jeweils die dritthöchste Bewertung.
Darüber hinaus wurde Content Guru im Segment „Challenger“ im Report „2020 Magic Quadrant for Contact Center as a Service“ positioniert.
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„Very functional one stop shop for omni-channel customer engagement.“
IT Director in the Finance Industry
„A flexible, scalable omni-channel full cloud solution with easy integration possibilities.“
Functional Manager Telephony in the Energy and Utilities Industry
„Best cloud-based contact center solution out of 30+ researched providers“
Executive officer, Division manager for in the Communications Industry
Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.
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