2021 Gartner Critical Capabilities für Contact Center as a Service, 2021

Mit 3,73 von 5 Punkten hat Content Guru im dritten Jahr in Folge die höchste Bewertung für den Anwendungsfall „High-Volume Call Center“ im Marktbericht „Critical Capabilities for Contact Center as a Service“ des weltweit führenden Technologie-Analysten Gartner erhalten.

Im Mittelpunkt des Anwendungsfalls für hochvolumige Call Center steht das CX-Ziel zahlreicher Kunden, nämlich die Ersetzung ihrer bestehenden Call-Center-Plattform. Der Hauptfokus der Analyse liegt auf dem Umfang und der Betriebsleistung von Call-Center-Plattformen. Content Guru erzielte auch in den Bereichen „Agile Contact Center“ und „Westeuropa“ jeweils die dritthöchste Bewertung.

Darüber hinaus wurde Content Guru im Segment „Challenger“ im Report „2021 Gartner Magic Quadrant for Contact Center as  a Service“ positioniert.

Laden Sie den Bericht herunter

„Very functional one stop shop for omni-channel customer engagement.“

IT Director in the Finance Industry

„A flexible, scalable omni-channel full cloud solution with easy integration possibilities.“

Functional Manager Telephony in the Energy and Utilities Industry

„Best cloud-based contact center solution out of 30+ researched providers“

Executive officer, Division manager for in the Communications Industry

Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru Ltd. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
© 2021 CONTENT GURU GmbH