Customer service fuels loyalty, and can drive your NPS (Net Promoter score).
Understanding the drivers of customer experience will help you improve customer satisfaction and retention. Also, today’s customers are less tolerant to poor customer service than ever before. In fact, an estimated 96% of customers are prepared to go elsewhere if they receive bad customer service from an organization1. And this is not just relevant to the call center industry, but to every type of industry. To find out more about customer satisfaction and engagement in your industry feel free to contact us.