Working with Content Guru

Content Guru prides itself on the strength of its customer relationships, and the ease of doing business with the company. At every stage of the customer life cycle, from project discovery through to deployment and ongoing support, customers have access to dedicated technical and commercial assistance from experts in the field.

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Customer service fuels loyalty, and can drive your NPS (Net Promoter score).

Understanding the drivers of customer experience will help you improve customer satisfaction and retention. Also, today’s customers are less tolerant to poor customer service than ever before. In fact, an estimated 96% of customers are prepared to go elsewhere if they receive bad customer service from an organization1. And this is not just relevant to the call center industry, but to every type of industry. To find out more about customer satisfaction and engagement in your industry feel free to contact us.

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