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storm® is PCI-DSS Level 1 Certified. |
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Constant recording to help with potential disputes and quality control. |
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Agents can stay on the line to answer queries – even whilst entering non-sensitive details. |
![]() | Secure flat-tone environment means that card details cannot be reverse engineered. |
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Automated options available for customers to make secure payments, whilst agents are free to answer priority calls. |
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PCI-DSS Level 1 Certified for card payments across the system. |
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Real-time supervisors control from home through whisper prompts and, if required, ‘barge-in’ prompts. |
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All omni-channel recordings and records rapidly accessible through a single interface, allowing FOI requests to be rapidly and remotely managed. |
![]() | Two-factor authentication login (a requirement for PCI-DSS) and IP whitelisting limits access to sensitive data to approved users. |
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ISO27001 and ISO9001 accredited. |