Safety and Security
Foster customer trust with flawless data protection.
Keep Control of Customer Information
Customer trust is key. If a customer does not feel that their data is safe, they will be reluctant to interact with your organization. Providing your customers with a secure and compliant cloud platform ensures that they feel protected and comfortable. Give your customers a best-in-class service experience by implementing a cloud contact center solution that guarantees secure card payments and data protection.
Give your customers confidence with end-to-end payment security
Remove the risk of security breaches with faultless data protection
Enable customers to make automated and agent-assisted PCI-DSS compliant payments
Maintain customer loyalty with secure payments
Customer satisfaction depends on their ability to make card payments across any channel, without any concern for the security of their card details. The storm® platform removes the risks associated with agent involvement by enabling customers to quickly and easily make automated card payments through an IVR, by entering their details securely into the keypad. Alternatively, storm facilitates secure agent-assisted payments by masking the keypad tone of each number and hiding the card details from the agent.
Solutions
Payment Services
Card payments made over the phone are the number one target for credit card fraud. Ensure your business’ reputation remains intact by allowing your customers to make automated and agent-assisted PCI-DSS compliant payments, without revealing their card details to anyone.
Cloud Contact Center
We allow your contact center to instantly scale to any demand and help you deliver faultless end-to-end customer journeys across all channels, effortlessly. Transform engagement by getting to know your customer with storm CONTACT™, our world-leading cloud contact center solution.
Knowledge Management
Can your agents easily access the relevant data they need to best handle every customer inquiry? Give them a complete view of your customers at no extra effort with fully-integrated knowledge and case management.
Management Interfaces
Customer and colleague expectations continue to grow exponentially. We ensure your services are continuously optimized and updated rapidly to keep you in line with these expectations. Our web portals make it easy and intuitive to create, configure and update all of your services in real time.