Know Your Customers

Having in-depth insight into customer needs and behaviors is key to boosting sales. We help you identify those needs and behaviors by giving you actionable, data-rich insights that you can use to transform your customer engagement.

Know Your Customers

Gain insight into when, why and how your customers interact with you, across all channels.

Use those insights to create a seamless end-to-end customer journey.

Deliver the great customer engagement that maximizes sales.

Perfect the customer journey with data

Make it easy for your agents and supervisors to deliver the best customer engagement possible. The storm® platform enables customer data to be captured, analyzed with historical and real-time reports, and factored into intelligent, automated decisions. With these data management tools all available on a single interface, you can effortlessly enhance customer engagement and enable the interactions that lead to sales.

Perfect the customer journey with data

Solutions

Cloud Contact Center

The storm platform scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.

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Integration

By unifying your existing systems and databases in a single platform, we create a complete view of the customer that allows agents to personalize – and enhance – every interaction.

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Knowledge Management

Simplify the complexity of customer interactions. Integrate with leading CRM platforms or use the streamlined storm Customer Knowledge System (CKS®) to turn customer data into customer engagement.

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Workforce Optimization

Optimize your resource management with storm CONTACT: WFM™. Simple in-built scheduling and seamless integrations with market-leading providers of WFO tools make it easy to consolidate resources and maximize results.

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