ISO 9001
ISO 14001
ISO 27001
PCI DSS Compliance

Protect your customer engagements

Data privacy concerns among your customers have never been higher, which means protecting their information is a requirement, rather than an optional decision. Your contact center’s payment systems must be PCI-DSS accredited, or you risk your customers falling victim to fraud through data breaches. Alongside subsequent customer mistrust towards your organization, hefty financial retribution can occur. With the introduction of the GDPR laws in 2018, organizations have more responsibility than ever to comply with heavily-enforced preventative regulations around data security breaches, or they risk fines of up to €20 million.

Protect your customer engagements

Guarantee your organization is GDPR compliant

Keep your customers’ trust with flawless data protection

Ensure PCI-DSS compliance with secure payment systems

Keep customers happy with compliant conversations

Keep customers happy with compliant conversations

When interacting with customers, agents need to comply with industry regulatory bodies, GDPR and PCI-DSS requirements. With storm®’s recording and reporting capabilities, you can ensure that every interaction you have with customers is compliant with the relevant regulations. The platform gives your customers confidence that their payments are secure with end-to-end oversight, and integrates with leading secure Payment Service Providers (PSPs), providing you with flexibility in the PSP you choose. storm gives you full control and visibility of your data, ensuring complete compliance is effortless and seamless for your customers.

Solutions

Payments

Card payments made over the phone are the number one target for credit card fraud. Ensure your business’ reputation remains intact by allowing your customers to make automated and agent-assisted PCI-DSS compliant payments, without revealing their card details to anyone.

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Knowledge Management

Can your agents easily access the relevant data they need to best handle every customer inquiry? Give them a complete view of your customers at no extra effort with fully-integrated knowledge and case management.

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Cloud Contact Center

We allow your contact center to instantly scale to any demand and help you deliver faultless end-to-end customer journeys across all channels, effortlessly. Transform engagement by getting to know your customer with storm CONTACT™, our world-leading cloud contact center solution.

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Reporting

Only by gaining unparalleled insight into your business can you can optimize efficiency and free up staff to focus on the complex tasks that matter. Analyze and improve your operations with our range of sophisticated and easy-to-implement statistical analysis tools, including real-time and historical reporting.

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