Your Contact Center, Your Way

System upgrades and streamlined, cost-efficient processes should happen when you want them and how you want them. Managing multiple systems with separate interfaces is a thing of the past, as is gathering insights from different reporting environments.

Your Contact Center, Your Way

storm® is organically grown, making applications and integrations harmonious.

Deliver end-to-end reporting.

Create everything in a single service environment, and manage new integrations all in one place.

Get richness and depth of functionality within a single interface.

Everything in One Place

Make it easy for your agents, supervisors and operational staff by having all the features you need in a single environment. Update and integrate with all the latest applications on the market without hassle or unnecessary complexity.

Everything in One Place

Solutions

Cloud Contact Center

The storm platform scales to handle any demand, so customers can always get through to you – and its omni-channel capability means they can contact you on virtually any device.

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Reporting

Gain unparalleled insight into your engagement operations with storm VIEW™. Use our statistical analysis tools to refine and improve service and reduce response times.

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Management Interfaces

Customer and colleague expectations continue to grow exponentially. We ensure your services are continuously optimized and updated rapidly to keep you in line with these expectations. Our web portals make it easy and intuitive to create, configure and update all of your services in real time.

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Integration

By unifying your existing systems and databases in a single platform, we create a complete view of the customer that allows agents to personalize – and enhance – every interaction.

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