At the start of the COVID-19 crisis, many organizations had limited contingency plans, and were unprepared for a complete, rapid, move to homeworking. This meant that some features of the contact center were prioritized over others, in order to ensure that customers could continue making contact.
Amongst the functionalities missing in most home-working set-ups were those systems that ensure activities can be carried out in a compliant manner. This oversight leaves agents unable to discuss sensitive data over the phone, leaving some vulnerable customers exposed and limited by their options.
Download the full Compliance from Home flyer to find out how storm can help you regain lost functionality regardless of agent location and provide consistent excellent customer engagement.