Global leader in cloud-based communications, Content Guru, will showcase how Artificial Intelligence (AI) in an omni-channel environment transforms customer engagement, at a three-day interactive event in Dublin.

Content Guru is attending the 13th Annual Customer Contact Europe: Frost & Sullivan Executive MindXchange, where the company will be participating in a number of immersive activities. The event takes place on 4th-6th June 2019 at the Clontarf Castle Hotel in Dublin, Ireland, and will provide attendees with the pragmatic real world experiences, insight, best practices and tools needed to deliver superior customer care in a time of digital transformation.

Martin Taylor, Deputy CEO of Content Guru, will facilitate an interactive ThinkTank seminar at 2pm on Wednesday 5th June entitled “Omni in Retrospect: If I Knew Then What I know Now”. The session will explore how the flexibility and personalised nature of true omni-channel customer contact is key to a solid customer engagement strategy, with particular focus on how it can aid the implementation of Artificial Intelligence (AI).

The benefits of using AI in the contact centre will be discussed in more depth at Content Guru’s ‘Food for Thought’ Luncheon, where participants will have the opportunity to engage in a thought-provoking conversation led by Martin Taylor. The roundtable discussion will take place on Thursday 6th June at 12pm and will illustrate how an integrated, cutting edge AI solution can build a seamless journey for customers.

Content Guru is offering attendees the chance to win a pair of Bose SoundSport Truly Wireless Headphones at their featured demonstration at 10am on Thursday 6th June. The demonstration will exhibit how Content Guru’s storm® platform can transform customer engagement and experience.

Martin Taylor said: “In a time of technological advancement, it is key that contact management professionals seize the opportunity to transform customer engagement with AI. Content Guru is excited to showcase how organisations can use AI to improve the customer experience in an omni-channel environment.”



May 24, 2019
Category: News