rednews summer/autumnThe latest edition of RedNews takes a look back at the Redwood Technologies Group’s top stories from Summer 2018.

This edition includes customer stories from Electricity North West and Serco, as well as more details on Content Guru's inclusion in the G-Cloud 10 framework.

The technology focus shines a spotlight on the storm® CONTACT:Web Chat module, meanwhile the main feature focuses on new developments in Artificial Intelligence (AI) and how this will affect contact centres and customer engagement.

There are also stories about a recent fundraising activity that the Group has been involved in, as well as an interview with Alison Heard, a team leader in the Technical Writer team.

Click here to download RedNews Summer/Autumn 2018

September 4, 2018
Category: News