Content Guru is delighted to feature in this month's contact centre technology special edition of the influential US Technology Magazine, CIOReview.
Within the article Sean Taylor, CEO of Content Guru, discusses how the humble contact centre has rapidly evolved into today's mission-critical customer engagement hub, with consumers expecting to access the information they need whenever, wherever and in whichever way they want it. It further explores how the emergence of disrputive technologies, such as WebRTC, are ushering in the next era of customer engagement.
The article also looks at how Content Guru's multi-channel storm® platform helps to improve efficiencies by unifying all channels of engagement, such as social media, SMS, voice, email, Instant Messaging (IM) and web within a coherent environment.
Published in California, CIOReview is a leading US print and digital publication that bridges the gap between IT vendors and buyers. It shares innovative enterprise solutions developed by established solution providers and upcoming enterprises, and is a netural source for technology decision makers. It acts as a platform to allow high level executives to share insights on the latest innovative technologies and trends, helping business and technology professionals to understand the enterprise solutions that are transforming the business world and redefining the business goals of enterprises.