At Content Guru, we drive results through collaboration.

Since 2005, we have worked with thousands of organizations across the world to elevate their customer experience. Our expert solutions, service, and support teams work closely with organizations at every stage of the customer sales cycle.

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We partner with our customers

  • Dedicated solutions teams work closely with organizations to understand their needs.
  • Customer working groups, together with our App Exchange, allow for customer collaboration.
  • Monthly webinars and events are held to communicate product updates.
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We understand your business

  • We understand that every sector, and every customer has unique needs.
  • We hold regular workshops with customers to ensure clear, two-way communication.
  • Our knowledgeable sales team provides customer demonstrations to show storm‘s capabilities in action.
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Our solutions are unique

  • Leveraging our industry experts, we offer unique solutions to our customers.
  • Depending on the needs of the organization, we provide bespoke and off-the-shelf solutions.
  • We provide ‘sandbox’ environments, which allow teams to explore storm‘s functionality.

storm® in Action - Hospitality

storm met our technical needs without exceeding our financial requirements. Since then, the solution’s flexibility has enabled us to make continuous service improvements ourselves. We have also worked in partnership with the storm team to enhance our service”.

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storm in Action - Healthcare

storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through storm… the solution will be instrumental in realizing our digitalization objectives”.

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storm in Action - Retail

“As a global delivery network of florists and customers, communications are key to getting orders delivered accurately and punctually… storm helps us deliver superior customer experience and improve operational performance”.

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We offer 24/7 support

  • Dedicated support teams are available 24/7 for our customers all over the world.
  • Our customers receive a fast and effective response to all inquiries.
  • We provide expert training and onsite launch support for our customers.

We drive innovation

  • Technological advancements to storm ensure that our customers can always benefit from cutting-edge technology.
  • Our customer success teams work closely with our clients to ensure customers maximize storm‘s potential.

storm in Action – Services

“The experience of storm has been a positive one for the business, and the support we receive from them is excellent.

They work with you as a team… the system has remained reliable through these difficult times”.

Reporting Analyst – the Services Sector

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storm in Action – Finance

storm has been an integral part of how we operate as a business while also delivering the best customer service to our clients.

“For the past 6 years it has help us move forward within our Industry and helped us compete at the very top”.

Technology Supervisor – the Finance Sector

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Delivering to our Customers

From the very start of the sales cycle, we tailor our approach to the needs of the customer. We have the ability to deploy at pace, often in a matter of hours, while minimizing disruption to customers and agents, and leveraging existing investments. The company’s Continuous Integration and Continuous Delivery pipeline allows updates to be made without affecting the delivery schedule, automating software build, validation and deployment.

Consultation

Content Guru’s dedicated solutions consultancy team work closely with customers to understand their pain points, goals, and desired results. Our knowledgeable team members find ways to remove friction for the end customer, and fill gaps in the customer journey.

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Delivery

Content Guru’s projects are delivered by expert team members, who hold a range of qualifications, including ITIL and ScrumMaster. For large projects, requiring detailed up-front design, a Waterfall methodology is used and additional features are layered over the initial solution through an agreed change process. Alternatively, for projects where features and developments need to be prioritized and delivered incrementally, an Agile methodology can be used.

Relationship

Qualified, effective service is delivered by Content Guru’s expert engineers. Meanwhile, dedicated sector-based account managers ensure that customers have a contact who intimately understands their challenges, demands, and goals.

Values: trust and delight

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“Content Guru provide a full end-to-end, feature rich CCaaS capability which meets all of our needs – they are extremely customer connected and are able to co-create leading edge solutions for internal use and for external client propositions.

“They are extremely receptive to client feedback through their respective forums and are very good at looking at business challenges/opportunities where their team apply lateral thinking in developing value propositions”.

Head of Architecture in the Services Industry

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“Content Guru provide a solid support model and we have worked collaboratively to create a customer engagement roadmap for our business. We actively use their telephony services and functionality and more recently have started to rollout the other omni-channel functionality they offer e.g. webchat, chatbot, screen pop and email integration.

We get great support from the engineering services team and our dedicated account manager through regular service reviews“.

IT Applications Manager in the Services Industry

Ready to learn more about our award-winning cloud contact center solution, storm?

Learn More About storm

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Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

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