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Weston Digital are the experts in communications recording and analytics technology. They service both public and private sector institutions, and are trusted by some of the world’s most prestigious organizations to optimize both agent and customer experience. They were acquired by the Redwood Technologies Group in June 2019. Weston Digital’s world-leading recording and analytics technology are now fully integrated into the storm® software stack, and form an integral part of the storm QM™ and storm RECORDER™ modules.
Existing Symphony customers will be unaffected by this change. Symphony continues to be actively developed and already benefits from integration with storm. This integration allows existing customers to add advanced cloud technologies delivered by storm to their current solution.
storm RECORDER
storm® RECORDER™ provides a solution for converged recording of every channel of communication your employees use on a daily basis.
storm QM
storm® Quality Management™ (QM) is a fully-integrated omni-channel quality management and reporting solution.
storm SCREEN RECORDING
storm SCREEN RECORDING™ records and monitor agents’ screen activity in real time, providing key insights and actionable data.
Symphony for Blue-Light
Symphony 7 is a complete end-to-end solution for recording and managing the digital media streams generated by today’s emergency services.
