Sean Taylor

SEAN TAYLOR

Global CEO

Joined in: Co-founder (2005)
Location: Bracknell, UK (Global Headquarters)

Sean Taylor is the co-founder and Global CEO of Content Guru.

In 1993 Sean co-founded sister company Redwood Technologies, a cutting-edge provider of multi-channel communications servers, which has supplied large enterprises, government bodies and CSPs (Communication Services Providers) in over 50 countries. At the end of 2005, predicting the emergence of what are today called ‘cloud services’, Content Guru was established. Leveraging Redwood’s technology, Content Guru offers omni-channel communications services from the cloud via its storm® platforms. The company has grown rapidly and become a market leader in ‘communications integration™’, which includes services such as cloud contact centers.

As with Redwood, Sean is heavily involved with the strategic direction of the Content Guru, working at a technical level with the core teams that define high-level product design and commercially on the company’s go-to-market strategy, including the establishment of key partnerships.

Before co-founding Redwood and Content Guru, Sean worked in the engineering team of Rhetorex Inc. (acquired by Lucent), a pioneer in the field of Computer Telephony, both in the UK and in San Jose, California. He was a member of the CBI’s Enterprise Forum and is currently part of its AI Working Group.

In January 2018 Sean was appointed Deputy Lieutenant for the Royal County of Berkshire, and he serves with numerous charitable and voluntary organisations in the area, including as a Trustee of Berkshire Community Foundation (BCF), a charity specializing in the care of vulnerable adults and children. Having represented Berkshire at county level in cross-country running as a teenager, he is now President of Bracknell Athletics Club.

Sean holds a BSc (Hons) degree in Electronics and Computer Science from King’s College, University of London and maintains links with the university through the annually awarded Redwood Technologies Prize for Best Performance in the MSc Telecommunications and Internet Technology programme.

Martin Taylor

MARTIN TAYLOR

Deputy CEO

Joined in: Co-founder (2005)
Location: Bracknell, UK (Global Headquarters)

Martin Taylor is one of the co-founders of Content Guru, responsible for strategic market development and the company’s public sector practice.

After graduating from King’s College, University of London, with a BSc(Hons) in Business Management, Martin worked as a futures market analyst in Asia. He returned to the UK to help launch Redwood Technologies in 1993, developing new overseas territories – particularly emerging markets – and adapting Redwood’s powerful and unique core technology for new sectors.

A pioneer in real-time billing, Martin’s early work with deregulated telecommunications operators led directly to the multi-tenanted, multi-level, multimedia accounting platform that underpins Content Guru’s cloud services. Martin also devised a number of important interactive media and payment applications that are today commonplace around the world.

The coiner of the storm brand and a leading innovator in the field of cloud-based enterprise communications, Martin is a regular speaker at international conferences and in the media. He sits on the CBI Intellectual Property Committee and on the Advisory Board of the Department of Management at King’s College London, where he delivers occasional lectures on strategy and entrepreneurship. In his spare time Martin is a keen runner, having once been the Berkshire cross country champion and competing, along with Sean, in the English Schools Cross Country Championships.

John Rees

JOHN REES

Chief Operating Officer

Joined in: 2010
Location: Bracknell, UK (Global Headquarters)

John Rees is Content Guru’s Chief Operating Officer, managing the development of key accounts and driving expansion into international markets, particularly the US. Responsible for the commercial strategy of the company since 2010, John gained experience developing businesses during his time at 8el, a UK-focused voice and data carrier that he co-founded. John’s main area of responsibility was overseeing the financial and commercial day-to-day activities of the business. These included management and financial reporting, the business model and legal and supplier relationships.

John graduated from Durham University with a BA (Hons) degree in Business Economics. An avid cricket fan, until recently he was captain of his local team, and he continues to manage the grounds alongside playing hockey and spending time with his family.

Robert Mansfield

ROBERT MANSFIELD

CTO

Joined in: 2005
Location: Bracknell, UK (Global Headquarters)
Robert Mansfield is the Chief Technology Officer at Content Guru. He joined the Group in 1996 from Lucent Technologies Computer Telephony Products division (formerly Rhetorex Inc.), where he worked from graduation, having started in technical support and finished as Engineering Manager. He graduated from King’s College London with a BEng (Hons) in Electronics and Computer Science.

He has a key responsibility for managing and implementing the software development methodologies that underpin Content Guru’s communications architecture, and has been instrumental in introducing Agile development techniques and KanBan organisational processes across the business.

As CTO, he oversees the strategic international development of the storm Communications Integration™ platform and the management of future product releases, with responsibilities ranging from software development to network design and security.

Andi Janes

ANDI JANES

Chief People Officer

Joined in: 2018
Location: Bracknell, UK (Global Headquarters)

Andi Janes is the Chief People Officer for the Redwood Technologies Group, with responsibility for the Group’s people and culture.

Andi is part of Content Guru’s drive to enhance the global team, staying at the cutting edge of innovation and expanding within the intelligent automation and AI space. He works to ensure that Content Guru continues scaling-up the organisation while staying in touch with its winning values.

Prior to working at Content Guru, Andi worked in a range of people-related roles. Andi has twice been part of businesses that have more than tripled their number of employees, making him well suited for Content Guru’s growth plans.

Prior to working in HR, Andi gained an MA in Applied Theology from the University of Chester, having previously graduated from the University of Liverpool with a BA in Theology.

Thomas Muhr

THOMAS MUHR

Managing Director (DACH)

Joined in: 2018
Location: Munich, Germany (DACH Headquarters)
Thomas Muhr is the Managing Director DACH (Deutschland, Austria & Switzerland), having taken on the role in 2018. He is responsible for managing cloud deployments of storm across Germany and overseeing the rapid growth of the Munich office. Germany is Europe’s second largest contact center market with a growing cloud communications market, and Thomas tirelessly solidifies the position of Content Guru in this sphere.

A graduate of the University of Cologne with a Diplom Kaufmann in Business, Management, Marketing, and Related Support Services, Thomas has previously worked as Country Manager for Shoretel GmbH and Datapoint Global Services GmbH. He has also served as Sales Director – Global Accounts at Avaya.

MICHAEL VAN DEN BRINK

MICHAEL VAN DEN BRINK

Country Manager (Netherlands)

Joined in: 2013
Location: The Hague, The Netherlands (Benelux Headquarters)
Michael van den Brink is the Country Manager of Content Guru B.V., the Netherlands branch of Content Guru. He joined the company in March 2013, bringing a wealth of management experience in the Dutch market from KPN, where he was serving as Director of Sales for Large Enterprise.

After graduating from the Amsterdam University of Applied Sciences with a degree in Business Administration, Michael joined KPN’s Business Market division as a Project Manager, from which he rapidly progressed to the role of Implementation Manager for new releases of sales tools aimed at the consumer market.

Following this, in December 2003 he became an Account Manager for the key Rotterdam region, where he worked with numerous large enterprise customers, before becoming a Key Account Manager for the Corporate Market across the entire Netherlands. Michael then moved on to become a Sales Manager at Newtel Essence, gaining experience in the contact center and customer relationship management (CRM) environments.

A keen swimmer, Michael was Chairman of his local water polo and swim club for five years, and still enjoys the sport regularly. He does a lot of running, both for sport and after his three children.

Mick Tanaka

Mick Tanaka

Country Manager (Japan)

Joined in: 2018

Location: Tokyo, Japan (Japanese Headquarters)

After graduating Keio University in 1985 with a BSc in Mathematics, Mick joined Sony Corporation where he researched speech recognition, speech synthesis and natural language understanding, and later led the labs in Tokyo, San Jose and Stuttgart.

Following this, Mick joined Nuance Communications, starting a career in the contact center industry as a Speech Solution Consultant. He then moved into Sales, with his speech and Natural Language Processing-related expertise. In the past 18 years, Mick has worked in the contact center industry from the perspectives of both the technology/solution provider and the operation, working for the companies such as Nuance/Genesys/Live Person, as well as a BPO, Bellsystem 24.

A huge fan of sports, Mick has extensive experience in playing basketball, and has been also been participating in some marathon events  in recent years.

CHRIS FRANKLIN

Head of Development Engineering

Joined in: 2017
Location: Bracknell, UK (Global Headquarters)
Chris Franklin is the Head of Development Engineering at Content Guru, responsible for managing the company’s Research & Development arm and co-ordinating product strategy. His focus on innovation keeps emerging technologies and capabilities such as AI at the forefront of Content Guru’s development efforts while ensuring the team continues to optimize and expand core technology to support the global scaling of the network of storm platforms. Chris joined Content Guru in 2017 from GlaxoSmithKline, where he spent 7+ years as a CPMS (Clinical Pharmacology Modelling and Simulation) Development and Technologies Manager, and previously, Principal Technical Lead.

Chris completed a PhD in Scattering Theory with Applications to Muon Catalysed Fusion and Positron H2+ Collisions at The University of Nottingham, having previously graduated from St Johns College, Oxford, with a BSc in Mathematics. While at university, Chris was awarded the Thomas White Scholarship, St. John’s College, Oxford (1989) and was in the final 12 for the British Mathematics Olympiad team (1987).

Matthew Chadd

MATTHEW CHADD

Project Management Director

Joined in: 2005
Location: Bracknell, UK (Global Headquarters)
Matt has worked as part of the Redwood Technologies Group since 1995. In Content Guru, he oversees the Project Management team, responsible for delivering end-to-end cloud solutions through storm. Matt’s primary areas of focus are the company’s highly-successful utilities and healthcare deployments, which have won multiple industry awards for innovation and reliability.

Matt joined Redwood Technologies as a new graduate, having received a BSc (Hons) in Computer Science and Business Computer Systems at the University of Gloucestershire, and retains a fascination for all things technological. He is particularly excited about how developments in AI and Natural Language Processing will transform our daily lives, and he follows the progress of self-driving cars with interest. Matt has always loved travelling, and remembers his visits to other parts of the world fondly, especially his time in Peru and scuba-diving in Egyptian waters.

Anouska Penny-Gibson

Commercial Legal Counsel

Joined in: 2019

Location: Bracknell, UK (Global Headquarters)

Anouska is the Commercial Legal Counsel for Redwood Technologies Group, with global responsibility for the Group’s legal and regulatory matters.

Anouska is charged with providing counsel to the business which ensures mitigation of risk and protection of revenue, whilst supporting the organisation in its continued growth and expansion strategy. Anouska works with the organisation’s internal and external stakeholders, partnering with the business in order to have a practical understanding of the issues and produce effective, dynamic solutions and advice.

Anouska is a solicitor and a certified data protection practitioner with 12 years commercial legal experience, gained in a variety of in-house roles. Anouska joined Redwood from Enghouse Systems Limited where she worked as EMEA Legal Counsel and Global Compliance Officer, based out of their European HQ in Reading.

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