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    We’re Big in CX,
    We Lead in AI™

    We build Omni-CX, backed by best-in-class AI.

    Book a Demo

    brain® Power for Your CX

    Trusted By

     

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    Vodafone

    Vodafone is one of the world’s largest telecommunications providers, with around 92,000 employees, operating in 15 countries and partnering in a further 46 worldwide.

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    NHS

    The NHS is one of the largest employers in the world and the single largest employer in Europe, with more than 1.37 million full-time equivalent (FTE) staff.

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    FedRAMP High

    Content Guru is the first and only full-stack CCaaS vendor to achieve FedRAMP High. It delivers services to multiple US government departments.

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    DVLA

    The Driver and Vehicle Licensing Agency is the UK’s driver and vehicle licensing authority, maintaining driver and vehicle records and supporting over 40 million licensed drivers across Great Britain.

    Who We Are

    Founded in 2005, Content Guru is a leading global provider of Customer Experience (CX) solutions. With over two decades in experience driving Business Process Automation, it has been at the forefront of driving ROI through AI for over ten years. Among its clients are some of the longest-lasting and most innovative cloud CX implementations in the world.

    ai supercharge agent

    brain® Power
    Supercharges Your Agents

    brain is Content Guru’s AI orchestration layer, bringing together market-leading AI capabilities to support Omni-CX. From agentic workflows to agent assist. From keyword identification to real-time transcription and summarization.

    The Future of CX – Powered by brain

    brain Power provides agent assist capabilities through AI to enhance customer and agent experience.

    Discover World-Leading AI

    Agentic Workflow Automation
    Automates end-to-end execution across third-party systems, to discover services, evaluate options, and deliver successful outcomes.
    Knowledge Assistance and Next-Best Action
    Dynamically searches your knowledge base, drawing on live context, to surface knowledge materials to the agent.
    Real-time Transcription and Summarization
    Transcribes conversations, tracking conversations to enable AI-driven insights. Summarizes conversations using prompts configurable within brain.
    Keyword Identification and Action Support
    Detects selected keywords, which drive configurable actions. Initiates autonomous agentic AI workflows, designed within brain, based on keyword detection.

    Best in Class AI

    The brain AI orchestration layer sits alongside the storm CX platform, integrating seamlessly into your customer ecosystem. The result: brain provides the fastest ROI in the industry, no costly delays, no expensive build-out. Services are designed within the single storm interface, giving users complete control over their AI tools.

    CX at Scale 3

    We Deliver Omni-CX

    We design around an Omni-CX approach, shifting focus from managing
    isolated interactions to building a unified ecosystem.

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    Omni-Channel CX

    Customers expect to access organizations from anywhere,
    at any time, and by any channel.

    Omni-Channel Customer Experience
    omni-ai image

    Omni-Automation AI

    CX providers should have the functionality to match the best AI services to each use case through a flexible orchestration layer.

    AI Orchestration Layer
    Omni-Data

    Omni-Data CDP

    CX providers should offer Customer Data Platforms (CDPs), integrating together systems of action and letting companies deliver personalized, context-aware experiences for every customer.

    Systems of Action
    Omni-Customer

    Omni-Customer IoT

    Not every customer is human. Our CX solutions integrate with Digital Customers, such as smart devices and agentic AI assistants.

    Internet of Things CX

    We Are Recognized by Analysts and Peers

    We are the only European vendor in the Gartner Magic Quadrant for Contact Center as a Service. Discover why the leading industry analyst has recognized us.

    GMQ2025CG
    2025 Gartner® Magic Quadrant™ for Contact Center as a Service.
    As a truly global provider, with offices across three continents, Content Guru is delighted to have been named a Challenger in the 2025 Gartner® Magic Quadrant™ for CCaaS.
    Figure_2_Voice_of_the_Customer_for_Contact_Center_as_a_Service_Willingness_to_Recommend.png
    2025 Gartner® Voice of the Customer for CCaaS
    Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
    Illustration - We Improve Customer Satisfaction

    We Improve Customer Satisfaction

    Customer Experience is what separates good from great. Listen to your customers, understand them, and you’ll keep them coming back. We’ve helped organizations such as the DVLA, Rakuten, the US Federal Government, and the NHS make dramatic improvements to their CSAT scores.

    Measurable CX Improvements

    We Deliver Mission-Critical Communications

    Our 99.999%+ availability sets us apart. We’re the only cloud communications provider trusted by blue-light services. Life-critical emergency services trust us with their communications; that means, you can too.

    Mission-Critical Communications

    Illustration - We Deliver Mission-Critical Comms
    Illustration - We Offer True Partnership

    We Offer True Partnership

    In a fast-moving market, you don’t need a vendor. You need a partner. We work with our customers to understand their needs, design a solution that works for them, and link them with the right partners from our professional services network to support their transformation. We value true partnership, and we’ll never tie your business down.

    Become a Partner

    Our Solutions Scale Rapidly

    Our cloud CX solutions scale rapidly to service massive planned and unplanned contact demand. In one case, we supported 75,000 concurrent digital agents for a major Japanese retailer. In another, we supported 20,000 voice agents for a national ‘Test and Trace’ program.

    CX at Scale

    Illustration - Our Solutions Scale Rapidly

    A Global Leader in Security, Privacy, and Compliance

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    We Lead Through Knowledge

    Discover our resource library, from blogs, to customer success stories, to whitepapers and thought
    leadership. Here, you’ll find everything you need to kick-start your CX AI transformation.

    Discover our Resources

    News

    Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026
    Blogs

    The Boundaries of Data are Expanding – That’s a Challenge for CX
    News

    Content Guru Recognized as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
    Videos and Webinars

    Brain2050
    Videos and Webinars

    US FedRAMP
    Customer Success Stories

    The Together Story: Helping Productivity and Businesses
    Customer Success Stories

    The Serco Story: Helping Humans, Help Humans
    News

    Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
    Blogs

    Omni-channel for Government: Empowering Employees, Elevating Citizens
    News

    Leading Credit Unions Select Content Guru’s storm® Platform to Modernize CX

    Talk to your Nearest Expert

    We understand your organization. From the largest multi-national corporations and government organizations, across multiple sectors including Insurance, Healthcare, and Utilities, we’ve seen it all, and done it all. Ask a question, and a member of our sales team from the Americas, EMEA, or ASIAPAC will be in touch to discuss how our solutions can supercharge your Customer Experience.

    Get in Touch