Tag Archives: Cloud Contact Centre

storm® CONTACT:WebRTC™

In today’s digital age, consumers and colleagues have increasingly high expectations of technology, particularly when it comes to communication. People are accustomed to immediately accessing the information they need on the channels they want, seamlessly shifting between voice, email, SMS, webchat, and video.

With flexibility and accessibility at the forefront of great customer service, how can you converge your communication siloes to deliver immediate accessibility for your customers, and instant person-to-person communications within your own organisation?

Click here to learn how storm® CONTACT:WebRTC™ brings browser-to-browser communications to your organisation, helping to break down technological siloes and increase efficiency and customer service levels across multiple channels.

storm

Content Guru Featured in DMG Cloud Contact Center Report

Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Center Infrastructure Market Report, as one of ten companies to be featured in-depth.

Based in the US, DMG Consulting LLC is a leading independent research, advisory and consultancy firm, specialising in the contact centre and analytics landscapes. Its annual ‘Cloud-Based Contact Center Infrastructure Market Report’ is recognised as a key reference point for this sector, providing over 500 pages of detailed analysis of the latest market trends, challenges, technologies and vendors.

UK IT Awards

Content Guru makes its second successive appearance in the report, receiving a comprehensive in-depth feature following on from a high level overview last year. The report quantifies the success that Content Guru has enjoyed this year, revealing a 50% (like-for-like) increase in seats and 66.7% increase in customers over the last 12 months to make up a market share of 3.8% (by seats).

Sean Taylor, Managing Director of Content Guru commented:

“2015 has been a milestone year for Content Guru. We celebrate our tenth anniversary with growing industry recognition and international expansions into Germany and the USA. I am delighted that we have been recognised by DMG and have had our service offerings showcased on such an important platform within the industry.”

Donna Fluss, President of DMG Consulting added:

“2015 was an outstanding year for the cloud-based contact centre infrastructure market and 2016 is looking to be even better. Enterprises of all sizes, in many countries, are either adopting or considering the use of cloud-based contact center systems. Adoption is being driven by increased platform reliability, improved system usability and flexibility, as well as the traditional benefits from cloud-based solutions.”

Content Guru Named a 2015 Contact Center as a Service (CCaaS), Western Europe Challenger by Gartner

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.

Sean Taylor, Managing Director of Content Guru, commented:

“We feel it’s great for the business to be recognised by Gartner in the European Cloud Contact Centre marketplace. Our storm® CONTACT™ solution is challenging offerings from multi-billion dollar organisations in a very competitive and fast-growing sector.

“This marks an important point in a journey that started ten years ago. From the initial early scepticism of cloud we are now experiencing tremendous growth and this year marks our most successful 12 months to date. With our storm USA platform having gone live this year too we can also look forward to challenging in North America over coming years.”

The storm platform delivers a range of mission-critical services for major organisations such as UK Power Networks, Scottish Power and EDF Energy in the utilities sector, Thomas Cook Group, TUI Travel and National Rail Enquiries in travel, and hundreds of other large enterprise customers across a range of verticals, including Travis Perkins, Rightmove and Chubb.

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Content Guru Named Triple Finalist at UK IT Awards 2015

Content Guru is proud to have been named a finalist in three categories at this year’s UK IT Industry Awards.

Run by Computing and BCS, The Chartered Institute for IT, these annual awards celebrate excellence in the use, development and deployment of IT. The gala awards ceremony, to be held on the 18th of November, will once again bring together over 1,300 of the IT industry’s top minds for an evening of fine dining and entertainment at the Battersea Park Events Arena in London.

UK IT Industry awards

This year Content Guru will once again challenge against strong competition for Cloud Provider of the Year, while also entering the Best Use of Cloud Services together with client National Rail Enquiries. In the Personal Excellence category, one of the Engineering Services department’s team leaders, Charlotte Prior, will be competing for Young IT Professional of the Year.

Content Guru Managing Director, Sean Taylor, commented:

“We are delighted to be recognised once again at the UK IT Awards, not only for our technological prowess and excellence across project delivery, but also for the quality of our team members, who are ultimately responsible for the continued success of the organisation.”