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Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Center Infrastructure Market Report, as one of ten companies to be featured in-depth.
Based in the US, DMG Consulting LLC is a leading independent research, advisory and consultancy firm, specialising in the contact centre and analytics landscapes. Its annual ‘Cloud-Based Contact Center Infrastructure Market Report’ is recognised as a key reference point for this sector, providing over 500 pages of detailed analysis of the latest market trends, challenges, technologies and vendors.
Content Guru makes its second successive appearance in the report, receiving a comprehensive in-depth feature following on from a high level overview last year. The report quantifies the success that Content Guru has enjoyed this year, revealing a 50% (like-for-like) increase in seats and 66.7% increase in customers over the last 12 months to make up a market share of 3.8% (by seats).
Sean Taylor, Managing Director of Content Guru commented:
“2015 has been a milestone year for Content Guru. We celebrate our tenth anniversary with growing industry recognition and international expansions into Germany and the USA. I am delighted that we have been recognised by DMG and have had our service offerings showcased on such an important platform within the industry.”
Donna Fluss, President of DMG Consulting added:
“2015 was an outstanding year for the cloud-based contact centre infrastructure market and 2016 is looking to be even better. Enterprises of all sizes, in many countries, are either adopting or considering the use of cloud-based contact center systems. Adoption is being driven by increased platform reliability, improved system usability and flexibility, as well as the traditional benefits from cloud-based solutions.”
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Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.
Sean Taylor, Managing Director of Content Guru, commented:
“We feel it’s great for the business to be recognised by Gartner in the European Cloud Contact Centre marketplace. Our storm® CONTACT™ solution is challenging offerings from multi-billion dollar organisations in a very competitive and fast-growing sector.
“This marks an important point in a journey that started ten years ago. From the initial early scepticism of cloud we are now experiencing tremendous growth and this year marks our most successful 12 months to date. With our storm USA platform having gone live this year too we can also look forward to challenging in North America over coming years.”
The storm platform delivers a range of mission-critical services for major organisations such as UK Power Networks, Scottish Power and EDF Energy in the utilities sector, Thomas Cook Group, TUI Travel and National Rail Enquiries in travel, and hundreds of other large enterprise customers across a range of verticals, including Travis Perkins, Rightmove and Chubb.
About the Gartner Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Radius prepares to ramp up its German operations this autumn, when it will be exhibiting at the KVD (the Service Association) Service Congress in Munich on the 5th and 6th of November.
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Content Guru is proud to have been named a finalist in three categories at this year’s UK IT Industry Awards.
Run by Computing and BCS, The Chartered Institute for IT, these annual awards celebrate excellence in the use, development and deployment of IT. The gala awards ceremony, to be held on the 18th of November, will once again bring together over 1,300 of the IT industry’s top minds for an evening of fine dining and entertainment at the Battersea Park Events Arena in London.
This year Content Guru will once again challenge against strong competition for Cloud Provider of the Year, while also entering the Best Use of Cloud Services together with client National Rail Enquiries. In the Personal Excellence category, one of the Engineering Services department’s team leaders, Charlotte Prior, will be competing for Young IT Professional of the Year.
Content Guru Managing Director, Sean Taylor, commented:
“We are delighted to be recognised once again at the UK IT Awards, not only for our technological prowess and excellence across project delivery, but also for the quality of our team members, who are ultimately responsible for the continued success of the organisation.”
With 2015’s autumn business surge already gathering pace, Content Guru is preparing for its return to Customer Contact Expo, London’s premier contact centre exhibition. On its new and enlarged stand, the company will be showcasing the very latest storm® multi-channel Cloud Contact Centre capabilities – providing real omni-channel working across voice, email, web chat, SMS and social media, and encompassing inbound, outbound and automated communications.
All from Europe’s biggest Cloud Communications platform and provider.
Content Guru will also be demonstrating cutting-edge WFM (Workforce Management) integration, plus fully-automated and agent-assisted PCI DSS-compliant payment services.
Customer Contact Expo 2015 will take place on 30th September and 1st October at Olympia’s National Hall in London, with Content Guru exhibiting on the centrally-located stand C30. With over 5,000 attendees and 150 solution providers, Customer Contact Expo is the UK’s leading marketplace for suppliers and buyers from the contact centre and customer management industry.
Content Guru’s customer engagement and unified Cloud Contact Centre suite, storm CONTACT™, offers an unrivalled range of capabilities across every form of communication. storm’s unique single architecture and scale delivers mission-critical comms ranging from multi-channel contact handling, through customer self-service, predictive dialing and unified recording to complex reporting & analytics. storm continues to lead the market in ultra-sophisticated Communications Integration™ with plug-ins to all leading CRM, ERP and back office systems.
Content Guru Managing Director, Sean Taylor, commented:
“We’re really excited about returning to Customer Contact Expo, following a hugely successful event last year. As contact centres transition into multi-channel Customer Engagement Hubs, we will be showing how our industry-leading storm CONTACT portfolio helps Content Guru’s clients to deliver superb customer experiences by connecting their consumers and citizens to the best available information – wherever those users are, whatever device they use and whenever they want to engage.”