storm® INTEGRATE™:Verint

Verint WFO, Analytics and Public Sector Digital Engagement in the Customer Engagement Hub™

Overview

Content Guru and Verint have entered into a global partnership, in which Content Guru will deliver Verint solutions as an integrated customer engagement suite in the cloud through its storm® platform, offering Verint WFO (Workforce Optimisation), speech and text analytics, and DFEM (Digital First Engagement Management). storm’s award-winning multi-channel Cloud Contact Centre and Customer Engagement Hub seamlessly integrates with Verint’s world-leading back-end WFO, analytics and DFEM.

An automated flow of information between storm and Verint enables Verint’s back-end technology to capture and analyse communication between agents and customers, enhancing the quality of interactions and driving deeper customer engagement. storm is highly scalable and flexible, and you can create a customised solution to suit your business. You can deploy a combination of any of the three Verint solutions, in addition to the other storm modules and integrations available.