About Us: The Communications Integration Provider

Content Guru delivers Communications Integration (CI) services, connecting people and devices to information systems. The company was founded in 2005 in the heart of Europe’s Tech Valley in Bracknell, Berkshire, to provide cutting-edge communications services through a cloud-based delivery model. Its clients include large enterprise and government organisations throughout a huge range of sectors, including financial services, online, retail, travel and utilities.

Content Guru’s Communications Integration portfolio covers three key areas:

  • Cloud Contact Centre as-a-Service (CCaaS)

    Omni-channel intelligent Automated Contact Distribution (iACD) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits

  • Machine-to-Machine

    A huge range of flexible Application Programming Interfaces (APIs) enables disparate systems to communicate. Services range from real-time telehealth monitoring through to historical energy performance

  • Payment services

    Multi-channel, secure payment services, backed by level 1 PCI-DSS compliance

Custom Solutions

Additionally, the flexibility of Content Guru’s storm cloud communications platform enables customers to take advantage of overlay and bespoke solutions tailored to specific needs, and also to large framework solutions that transform and optimise entire communications estates.

Our development teams are based in the heart of Europe’s Tech Valley and Silicon Valley in the US.