Content Guru Hires New Business Development Manager

David Miller has joined Content Guru as Business Development Manager, responsible for the growth of the storm® portfolio of solutions throughout the channel and for managing key partner accounts such as Panasonic, Vodafone and Vapour Media.

“Content Guru is making waves across the industry at the moment and it’s a fantastic time to join. There’s a real sense of momentum and we are now fully in the stage of scaling up, which brings its own exciting breadth of challenges and opportunities. Our channel partners continue to play an important role in our growth and continued success, and I very much look forward to developing these accounts and opportunities,” commented David.

David has held senior positions within the UK telecoms industry for the past 26 years with companies such as Panasonic, Crane (now Westcon), MTV Telecom (now Scansource), PSU Technology Group and most recently with Commsoft. He continued:

“When deciding to make the move from on premise to cloud, I wanted to join a UK company that was not only winning complex private and public sector CCaaS opportunities, but one that also understood the UK channel and its resellers.”

Content Guru Awarded a Place on G-Cloud 8 Supplier Agreement

Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services. G8 services became available on the Digital Marketplace on 1st August, providing an update to the previous iteration, G-Cloud 7, which went live in December 2015.

G-Cloud is a Crown Commercial Service (CCS) initiative to encourage public sector adoption of cloud services by connecting government organisations with providers of all sizes in a secure and open environment. The CCS acts on behalf of the Crown in order to drive savings for the taxpayer and improve the quality of commercial and procurement activity across both local and central government.

In order to qualify for inclusion in G8, organisations need to prove that they are a suitable and secure potential partner for government technology projects. They must also be prepared to list the capabilities of their products, along with indicative pricing. As a result, G8 provides public sector bodies with an open, secure and transparent digital marketplace in which to search for cloud solutions.

At the same time, it provides a boost to businesses that are able to pass the checks required to qualify for G8 status. Crown Commercial Service suppliers are given an opportunity to advertise their services to a wide range of interested public sector bodies in a competitive environment.

Since it became available in 2012, UK government organisations have placed over £1.33 billion worth of orders before VAT through the service. This has provided a boost for UK businesses like Content Guru, with 62% of orders by volume being placed with small- to medium-sized organisations.

Martin Taylor, Chief Marketing Officer, commented:

“Content Guru has over a decade of experience in providing advanced cloud solutions to the public sector, and G-Cloud has proven an important route for us to reach government organisations whose needs we can meet. As such, we are delighted to have been awarded a place on the G8 Agreement, the latest iteration of G-Cloud, and can’t wait to take advantage of the many opportunities that the initiative offers for both suppliers and government bodies.”

storm® Powers Up Customer Engagement for Electricity North West

Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning storm® LOSS solution.

Electricity North West owns, operates and maintains the North West’s electricity distribution network, connecting 2.4 million properties and more than 5 million people to the National Grid. The storm solution overlays Electricity North West’s existing contact centre deployment and scales on-demand to handle the huge volumes of concurrent interactions which can occur during service disruptions.

The North West’s proximity to the Atlantic Ocean and Irish Sea makes it particularly exposed and prone to severe weather conditions which can cause unpredictable power outages. These cause large numbers of customers to simultaneously enquire about the status of their electricity supplies, placing strain on Electricity North West’s contact centre.

With a strong commitment to delivering the highest levels of customer service – even during such incidents – Electricity North West chose storm for its proven scalability in handling these volatile levels of unstructured demand.

Integration with Electricity North West’s custom Property Management database enables storm to automatically identify customers and connect them to mass-personalised information on power supplies, allowing huge volumes of enquiries during outages to be fully automated. This significantly reduces the demand on the contact centre, with agents freed up to handle more complex enquiries and to ensure consistently high levels of customer engagement.

Stephanie Trubshaw, Head of Customer Experience at Electricity North West, commented:

“We are committed to building strong and long lasting relationships with our customers and we work hard so that they can enjoy a reliable and efficient electricity supply. The weather can have completely unpredictable effects on our network, but storm ensures that we never have to compromise on service quality and can always connect our customers to the vital information they need.”

Shub Naha, Business Development Director at Content Guru, added:

“Utilities providers are often subject to unforeseeable spikes in demand, but customers still expect the same high levels of service regardless of the situation – especially those with a life-critical dependence on power. Effective customer engagement requires always-on accessibility and we’re delighted that our storm LOSS solution is able to deliver this to Electricity North West.

LOSS has now seen adoption by over half of the UK’s and Ireland’s electricity distributors and we look forward to continuing to help utilities clients with their mission-critical communication demands.”

Content Guru to Sponsor Comms National Awards 2016

Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category.

Now in its 15th year, the Comms National Awards are one of the most respected and prestigious awards in the communications channel. Organised by Comms Dealer Magazine, the awards recognise the best vendors and resellers in the channel and are judged by an independent panel of experts.

The awards ceremony will be held at the Hilton Park Lane, in the heart of Mayfair, on the 13th October. Around 700 professionals from the industry are expected to attend, where they will enjoy a three-course meal and drinks reception, as well as entertainment throughout the evening from a celebrity host. In keeping with awards tradition, the host will not be announced until the night of the ceremony itself. Previous hosts have included comedy greats Ronnie Corbett, Michael McIntyre and Hugh Dennis.

In previous years, Content Guru supported the Network Category but this year it will be sponsoring the Unified Comms Category, presenting both awards: Best SME UC Solution and Best Enterprise UC Solution. These awards recognise the resellers who have delivered the most innovative solutions, offering good return on investment for both SME and enterprise end user customers.

Martin Taylor, CMO of Content Guru, commented:

“We are very pleased to be renewing our sponsorship of the Comms National Awards for yet another year. The communications channel is undergoing rapid development as the multi-channel customer engagement hub begins to overtake the traditional contact centre, and unified comms is at the core of this. We look forward to recognising those outstanding resellers who are harnessing the power of unified comms to transform the communications channel.”

UC on the Move – Comms Business

With Gartner recently revealing that the global unified communications (UC) market is expected to reach a worth of around $40bn by 2019, Martin Taylor, CMO of Content Guru, discusses the growing importance of multi-channel and unified communications for consumers and workers alike in the latest edition of Comms Business Magazine.

Read the full article on pages 53-54 of the August edition of Comms Business Magazine by clicking here.

Martin Taylor UC

Content Guru Featured in August Comms Business

In this month’s edition of Comms Business Magazine Martin Taylor, CMO of Content Guru, talks about how CTI and CRM convergence through the cloud can reap huge benefits for organisations in a world where the importance and volume of enterprise-related data are continuing to rise.

Read the full article on pages 39-40 of the August edition of Comms Business Magazine by clicking here.

Comms Business

Redwood to Sponsor New Thames Valley Innovation Award for 2016

Bracknell-based telecommunications provider and sister company, Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards (TVBMAs).

Now in their 22nd year, the TVBMAs are renowned for being the region’s leading multi-category business awards. Open to all companies across the Thames Valley, they not only recognise those organisations that stand out in their field for being highly successful and profitable, but also those that have demonstrated innovative flair, contributed to the local economic community and provided cultural or charitable support across the region.

Redwood Technologies now enters its fourth year of sponsorship of the TVBMAs, having previously supported the ‘Best Use of Technology’ category. For 2016, Redwood has introduced the ‘Innovation Award’ to celebrate the exceptional innovation of Thames Valley organisations. The new award will recognise those organisations that have demonstrated how their innovative approaches to business have helped them deliver tangible benefits to their organisations, employees and customers.

Read the full story here.

TVBMA

Content Guru to Re-Engage with CC Expo in 2016

Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.

Taking place at Olympia London on the 28th and 29th September, CC Expo is Europe’s premier exhibition and conference for customer contact and management solutions. The event will feature over 150 exhibitors and will see the industry’s leading buyers and decision makers in attendance.

Content Guru will be situated in a prime location, adjacent to the networking bar at stand C640, where it will demonstrate the award-winning customer engagement and cloud contact centre suite, storm® CONTACT. As well as the recent integration of WebRTC capabilities such as voice-to-browser, video and collaboration with CONTACT, attendees will also be able to experience powerful features such as storm LOCK® and PADLOCK, Content Guru’s secure automated and agent-assisted payment services, and the converged agent desktop, the Desktop Task Assistant (DTA®).

The event will also see Content Guru’s Project Management Team Leader, Richard Manthorpe, delivering a speech at the Integration Theatre about the transformative effects of WebRTC technology on customer engagement.

Sean Taylor, CEO of Content Guru, added:

“Many contact centres are transforming into cutting-edge customer engagement hubs with the responsibility of being the first line of communication for all forms of digital communication.

CC Expo 2016 will provide a fantastic opportunity for us to exhibit how storm CONTACT continues to lead the marketplace. We were first to market with full multi-channel cloud contact centre over a decade ago and first again with WebRTC. We look forward to showcasing more ground-breaking capabilities.”

Content Guru Selected in 20 Most Promising Contact Center Technology Solution Providers 2016

Influential US technology magazine CIOReview has chosen Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration platform, as one of the 20 leading worldwide providers of contact centre technology.

Published in Fremont, California, CIOReview is a leading global source of information on innovative technology solutions that enterprises can employ to deliver competitive advantage and maximize efficiency. A distinguished panel of experts and members of CIOReview’s editorial board compiled this year’s list, evaluating and rating the best vendors and the preeminent consultants. The resultant shortlist was published in the magazine’s Contact Center Technology special edition earlier this month. Content Guru was one of only a handful of companies from outside the US, to make the cut.

“It is a great honor to announce Content Guru as one of the 20 Most Promising Contact Center Technology Solution Providers 2016, for helping companies to maximize reliability and performance of their contact centers” said Jeevan George, Managing Editor of CIOReview. “Content Guru’s technologies have proven to be among the best in market for innovative cloud-based technology and communication services that evinced a new transformation in the contact center arena.”

Sean Taylor, CEO of Content Guru, commented:

“We are proud to once again be recognised by CIOReview’s panel of experts, after having been listed as one of its 20 Most Promising Unified Communications Solution Providers in 2015 and 50 Most Promising Utilities Technology Solution Providers the year before.”

“Content Guru has over a decade of experience in providing mission-critical cloud contact centre services to thousands of organisations across a variety of sectors. Delivering a great customer experience is key to the success of any organisation and, with the proliferation of channels and devices over recent years, consumers now expect to communicate wherever, whenever and however they want. To keep up with the increasing expectations of this new multi-channel consumer, the humble contact centre has rapidly transformed into today’s customer engagement hub, and disruptive technologies, such as WebRTC, are only set to further change how customers and businesses engage with each other on a daily basis.”