Redwood to Sponsor New Thames Valley Innovation Award for 2016

Bracknell-based telecommunications provider and sister company, Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards (TVBMAs).

Now in their 22nd year, the TVBMAs are renowned for being the region’s leading multi-category business awards. Open to all companies across the Thames Valley, they not only recognise those organisations that stand out in their field for being highly successful and profitable, but also those that have demonstrated innovative flair, contributed to the local economic community and provided cultural or charitable support across the region.

Redwood Technologies now enters its fourth year of sponsorship of the TVBMAs, having previously supported the ‘Best Use of Technology’ category. For 2016, Redwood has introduced the ‘Innovation Award’ to celebrate the exceptional innovation of Thames Valley organisations. The new award will recognise those organisations that have demonstrated how their innovative approaches to business have helped them deliver tangible benefits to their organisations, employees and customers.

Read the full story here.


Content Guru to Re-Engage with CC Expo in 2016

Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.

Taking place at Olympia London on the 28th and 29th September, CC Expo is Europe’s premier exhibition and conference for customer contact and management solutions. The event will feature over 150 exhibitors and will see the industry’s leading buyers and decision makers in attendance.

Content Guru will be situated in a prime location, adjacent to the networking bar at stand C640, where it will demonstrate the award-winning customer engagement and cloud contact centre suite, storm® CONTACT. As well as the recent integration of WebRTC capabilities such as voice-to-browser, video and collaboration with CONTACT, attendees will also be able to experience powerful features such as storm LOCK® and PADLOCK, Content Guru’s secure automated and agent-assisted payment services, and the converged agent desktop, the Desktop Task Assistant (DTA®).

The event will also see Content Guru’s Project Management Team Leader, Richard Manthorpe, delivering a speech at the Integration Theatre about the transformative effects of WebRTC technology on customer engagement.

Sean Taylor, CEO of Content Guru, added:

“Many contact centres are transforming into cutting-edge customer engagement hubs with the responsibility of being the first line of communication for all forms of digital communication.

CC Expo 2016 will provide a fantastic opportunity for us to exhibit how storm CONTACT continues to lead the marketplace. We were first to market with full multi-channel cloud contact centre over a decade ago and first again with WebRTC. We look forward to showcasing more ground-breaking capabilities.”

Content Guru Selected in 20 Most Promising Contact Center Technology Solution Providers 2016

Influential US technology magazine CIOReview has chosen Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration platform, as one of the 20 leading worldwide providers of contact centre technology.

Published in Fremont, California, CIOReview is a leading global source of information on innovative technology solutions that enterprises can employ to deliver competitive advantage and maximize efficiency. A distinguished panel of experts and members of CIOReview’s editorial board compiled this year’s list, evaluating and rating the best vendors and the preeminent consultants. The resultant shortlist was published in the magazine’s Contact Center Technology special edition earlier this month. Content Guru was one of only a handful of companies from outside the US, to make the cut.

“It is a great honor to announce Content Guru as one of the 20 Most Promising Contact Center Technology Solution Providers 2016, for helping companies to maximize reliability and performance of their contact centers” said Jeevan George, Managing Editor of CIOReview. “Content Guru’s technologies have proven to be among the best in market for innovative cloud-based technology and communication services that evinced a new transformation in the contact center arena.”

Sean Taylor, CEO of Content Guru, commented:

“We are proud to once again be recognised by CIOReview’s panel of experts, after having been listed as one of its 20 Most Promising Unified Communications Solution Providers in 2015 and 50 Most Promising Utilities Technology Solution Providers the year before.”

“Content Guru has over a decade of experience in providing mission-critical cloud contact centre services to thousands of organisations across a variety of sectors. Delivering a great customer experience is key to the success of any organisation and, with the proliferation of channels and devices over recent years, consumers now expect to communicate wherever, whenever and however they want. To keep up with the increasing expectations of this new multi-channel consumer, the humble contact centre has rapidly transformed into today’s customer engagement hub, and disruptive technologies, such as WebRTC, are only set to further change how customers and businesses engage with each other on a daily basis.”

Content Guru Nominated in Top 10 Contact Centre Technology Awards 2016

Content Guru is pleased to have been nominated in the 2016 Top 10 Contact Centre Technology awards, organised by Call Centre Helper magazine, for its cloud multi-channel customer engagement hub solution, storm® CONTACT.

Call Centre Helper is the UK’s most popular free, online weekly call centre magazine and its aim is to provide those in the contact centre industry with up to date advice on how to make their operations work more effectively. The Top 10 awards scheme gives recognition to the 10 best products on the market, with the aim of helping contact centre managers to make highly-informed decisions about the technologies in which to invest. The previous winner was mplsystems for its intelligentContact product.

Content Guru’s contender, storm CONTACT, is a multi-award-winning customer engagement hub solution that delivers multi-channel cloud contact centre services. It converges channels such as voice, email, video, social media and WebRTC, and integrates these with customers’ CRM, WFM, ERP and other information systems.

storm CONTACT’s proprietary iACD® (intelligent Automated Contact Distribution) technology converges all channels into a single blended queue. This ensures that every enquiry is connected to the best available resource, whether human, digitalized human or fully automated.

storm CONTACT has delivered transformational benefits to many mission-critical sectors, including utilities, healthcare, travel and government, delivering the scalability to ensure that every service user is connected to the information they need, even during extreme events.

The Top 10 finalists will be decided by a reader vote, as this will ensure that the results are impartial and provide an accurate picture of the best products available in the industry. Voting closes on Thursday 28th July 2016 at 5pm UK time, with the winning product announced in September.

Martin Taylor, CMO at Content Guru, added:

“It has been a fantastic couple of years for us in the contact centre industry and we’re proud that storm CONTACT continues to receive premier recognition in the sector. The industry is experiencing seismic changes as call centres evolve into true multi-channel customer engagement hubs. At the same time new and emerging technologies, such as WebRTC, continue to transform the present and future of communications.

“It’s great to see that so many British companies are having such an impact on the contact centre industry and we are of course delighted to count ourselves among them. We would appreciate it if any interested parties could take a few minutes to vote for storm CONTACT, as naturally we cannot vote for ourselves!”

You can view all the nominees, including Content Guru, and their products here.

You can vote for the award here.

Content Guru to Sponsor European Contact Centre and Customer Service Awards 2016

Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA) for 2016, sponsoring the event’s ‘Large Contact Centre of the Year’ category.

Now run in association with the Call Centre Management Association (CCMA), the prestigious annual awards ceremony will take place at the new venue of London’s Hilton Park Lane Hotel on Monday 21st November. Hundreds of industry professionals are expected to attend the gala awards dinner and ceremony, which last year honoured 128 finalists from across Europe.

The European Contact Centre and Customer Service Awards

As one of the longest-running and most well-respected awards in the European contact centre industry, the ECCCSAs recognise the organisations across Europe that are leading the way in the customer service and contact centre industry, delivering exceptional customer experience across multiple channels.

Renowned British television journalist, newsreader and television presenter, Fiona Bruce, will take to the stage as the evening’s host, presenting a total of 18 awards across the evening’s three main categories, including the Innovation, Technology & Effectiveness, Customer Service Team and Contact Centre Awards.

Having previously sponsored the small and medium contact centre of the year categories, Content Guru will sponsor the ‘Large Contact Centre of the Year’ category for the first time. Nominations are welcomed from contact centres with more than 250 seats, where an expert panel of judges will be looking for contact centres that demonstrate a clear understanding of the contact centre’s role within the business at all levels and have a people-centric environment, amongst other key criteria.

Martin Taylor, CMO of Content Guru, commented:

“We’re very pleased to renew our support of the ECCCSAs for 2016. The contact centre industry is at an exciting juncture as the notion of the traditional call centre continues to decline and adoption of the multi-channel customer engagement hub gathers momentum. These Awards always provide an excellent window into not only the innovative ways in which contact centres are deploying the latest technologies to enhance the customer experience, but also into the finest examples of the human element that is still at the core of many a customer interaction.”

CEO Sean Taylor Features in CBI’s Latest Scale-Up Report

Sean Taylor, CEO of sister company Redwood Technologies (as part of the Redwood Technologies Group), has been featured in CBI’s latest report ‘Lifting the Trophy: Scale-Up Insights into the Productivity Prize’, which finds that scale-up medium-sized businesses make a large contribution to the British economy and play a critical role in solving the UK’s productivity puzzle.

Within the report, Taylor shares his insights into boosting productivity, explaining how high-quality leadership, communication and regular performance reviews are key to boosting employee engagement, securing continued business growth and improving economic productivity for scale-up companies.

Read the full story here.

Content Guru and Vapour Media storm Ahead with WebRTC Revolution

On 28th June 2016, Content Guru showcased the latest technology addition to its multi-award-winning storm® cloud communications platform – WebRTC – at partner Vapour Media’s ‘In Sight, In Touch, In Depth, In Leeds’ event.

Over 60 IT and business professionals joined leading technology providers Content Guru, Vapour Media and Spearhead Interactive for an evening of innovation at the White Cloth Gallery in Leeds to learn more about the latest advances in business communications.

Guests had the opportunity to see how cutting-edge WebRTC technology can be seamlessly incorporated into the contact centre to enable organisations to increase internal efficiencies through engaging more effectively with customers using enhanced web collaboration, voice-to-browser communication, and encrypted video conferencing.

WebRTC Vapour MediaContent Guru demonstrates leading-edge WebRTC technology
at Vapour Media event

Participants also had the opportunity to immerse themselves in virtual reality with Spearhead’s futuristic headsets as well as texting, calling and emailing Content Guru’s innovative multi-channel drinks ordering service, storm BAR™, to order a range of complimentary drinks, from local Yorkshire ales to Italian wines.

Tim Mercer, CEO of Vapour Media, who gave a keynote presentation about the emergence of new technologies on the night, commented:

“We were delighted to see such a fantastic turnout at this event and to have the opportunity to work with such a wide breath of technology innovators, who collectively demonstrated how emerging technologies are set to rapidly change the way businesses and consumers interact over the next few years. We are really looking forward to hosting further events in the near future.”

Martin Taylor, CMO of Content Guru, commented:

“Technological advances continue to accelerate at an unprecedented rate and here at the White Cloth Gallery we’ve seen some fantastic examples that are ready for businesses to use today. WebRTC is absolutely transformative – as everyone will see over the next few years – and we’re delighted to have been able to support Vapour Media with an early demonstration of how the storm platform is already ushering in this next era of customer engagement.”

storm BAR

Content Guru Featured in Leading US Technology Magazine CIOReview

Content Guru is delighted to feature in this month’s contact centre technology special edition of the influential US Technology Magazine, CIOReview.

Within the article Sean Taylor, CEO of Content Guru, discusses how the humble contact centre has rapidly evolved into today’s mission-critical customer engagement hub, with consumers expecting to access the information they need whenever, wherever and in whichever way they want it. It further explores how the emergence of disrputive technologies, such as WebRTC, are ushering in the next era of customer engagement.

The article also looks at how Content Guru’s multi-channel storm® platform helps to improve efficiencies by unifying all channels of engagement, such as social media, SMS, voice, email, Instant Messaging (IM) and web within a coherent environment.

Published in California, CIOReview is a leading US print and digital publication that bridges the gap between IT vendors and buyers. It shares innovative enterprise solutions developed by established solution providers and upcoming enterprises, and is a netural source for technology decision makers. It acts as a platform to allow high level executives to share insights on the latest innovative technologies and trends, helping business and technology professionals to understand the enterprise solutions that are transforming the business world and redefining the business goals of enterprises.

Read the full article on page 24 of CIOReview here.


Content Guru Featured in The Gazette for Winning Queen’s Award for Enterprise

Content Guru has been featured in The Gazette, the UK’s official public record, for winning a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact centre product earlier this year.

First issued in 1665, The Gazette is an official government publication, managed by The Stationery Office, under the superintendence of The National Archives. In being, gazetted, Content Guru’s Queen’s Award for Innovation has been published by UK authority and permanently included in the official public record.

The Queen’s Awards are for outstanding achievement in UK enterprise and the highest business accolades available in the fields of International Trade, Innovation and Sustainable Development.

Content Guru’s Enterprise award recognises the innovation of its CONTACT multi-channel contact centre product, which runs on its storm cloud platform and is at the forefront of new multi-channel customer engagement. storm CONTACT has been adopted by hundreds of the world’s largest enterprises and allows customers to communicate using any type of medium, such as email, instant messaging, SMS, social media, video and voice and provides a huge range of both fully-automated and agent-assisted services for sectors such as financial services, online, retail, travel and utilities.

Click here to view Content Guru’s inclusion in the Gazette supplement.