KwikFit offers rapid car service and repair. With 165 branches in the Netherlands alone, KwikFit needed a customizable contact center solution to deliver excellent service to its customers.
Senior Customer Service Agent, KwikFit
“Top of the wish list was flexibility, as well as a short implementation period, due to a pre-planned move to another office building. For us, flexibility means being able to turn the knobs ourselves and not being dependent on IT or a supplier.”
Download the full case study
Fill out a few details and receive a flier detailing how Alerta:
Transitioned an entire office to the storm® platform within 30 minutes.
Reduced employee churn.
Build a flexible, future-proofed, cloud-based contact center.