Power Up Your
Customer Experience
Reliable, scalable, and proactive communication
when your customers need it most.
We’re Trusted for Mission Critical Utilities Communications
Our high-availability, high-reliability solutions have allowed utilities providers to manage spikes in demand of over 10,000%, leading to a 50% reduction in repeat callers through proactive SMS messaging.
Weathering the Storm
When utility prices can change rapidly, you need to be there for your customers.
You need a solution that flexes to meet your needs and integrates with your existing infrastructure and provides the greatest possible return on investment. By upgrading to the cloud, you can take advantage of constant, regular updates, to ensure that your technology is always at the cutting edge.
Proactive Communications
When the power goes out, your customers want reassurance.
During periods of high demand, a single proactive message can reduce repeat callers by more than 50%. That takes some of the pressure off your agents, letting them focus on assisting your most vulnerable customers.
Compliance Made Easy
For utilities providers, regulator scrutiny is a constant concern.
Our solutions are highly available, scalable, and secure. With minimum 99.999% availability, we ensure that you’re always able to meet your SLAs; ensuring the highest quality of support for your customers and avoiding regulatory penalties.
IoT Integrations
Our solutions integrate with Internet of Things (IoT) devices such as smart energy meters, to bring real-time service data into your control center, without the need for human intervention.
Utilities providers can ‘ping’ customer smart meters, to check for outages. When an outage is detected, you’re notified immediately, before the customer even picks up the phone.
‘We were able to react quickly and record a message about the situation so the IVR could communicate that message when the affected region called in. Customers were able to drop off the line as soon as they listened to the message as they had the information they needed. It’s incredible that we can manage these spikes so effectively.’
Why Us?
Content Guru’s AI stands out from the competition.
Highest Performance
Highest Data Integrity
Greatest Flexibility
