Whitepapers

The Inner Circle Guide to Agentic AI

Published: July 21st 2025

What’s in the report?

Agentic AI takes autonomous actions toward achieving a defined
goal. It is the start of an entirely new CX operating model.

This report provides crucial intelligence that every CX executive
should understand, regardless of where you are in your AI journey.

This comprehensive guide helps you to understand your options:

  • What’s new about agentic AI and what is it best suited for?
  • Key considerations before making decisions
  • How to implement agentic AI successfully and safely.

Length: 30 pages. Time to read: 25-30 minutes