Why Business Continuity is Essential to your CX Strategy
Your CX business continuity plan
Business Continuity refers to the ways your business manages risk; how you ensure that service continues, even after an unprecedented disaster. Business Continuity can include everything from leadership succession plans to fire safety training, to the processes in place to ensure that you remain in continuous contact with your customers.
With this whitepaper, you will:
Learn the key elements of a contact center business continuity plan.
Discover the benefits of proactive customer contact when preparing for the worst.
Find ways to support your agents through tough times.
Fill out a few details and receive the full whitepaper as a PDF.