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Omni-channel for Government: Empowering Employees, Elevating Citizens
In a digital-first world, citizens expect government services to be as responsive and seamless as their favorite consumer apps. But many agencies still rely on fragmented contact center systems, some cloud, some on-prem, and often stitched together from multiple vendors.
Leading Credit Unions Select Content Guru’s storm® Platform to Modernize CX
The number of credit union members across the U.S. being supported through Content Guru’s storm® platform has grown by over 900,000 in the past year as providers enhance their offerings to both members and agents.
FedRAMP High Five: Celebrating Security, Stability, and CX Innovation
In 2025, Content Guru became the first full-stack CCaaS provider to achieve FedRAMP High authorization, and the world of contact centers was changed forever.
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece
Content Guru is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six CX-related research reports from leading global technology research and advisory firm, ISG.
Want to get Agentic AI-Ready? Start With a Customer Data Platform
If your AI isn’t hyper-personalized—delivering the same quality and knowledge as a human could—your customers are going to run a mile.
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centers
Content Guru is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six CX-related research reports from leading global technology research and advisory firm, ISG.
Three Ways a Customer Data Platform Will Transform Your Business
Adopting a CDP drives real value in the here-and-now. From the moment of adoption, the CDP introduces new opportunities for efficiency.
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service report for 2025.
Content Guru recognized in 2025 Gartner® Magic Quadrant™ for CCaaS
It’s the biggest day in the Customer Experience calendar. The Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) report for 2025 has been published.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru is delighted to have been named a Challenger in the 2025 Gartner® Magic Quadrant™ for CCaaS.
The Customer Data Platform: Introducing the Future of CX
We live in a world that is saturated with data. Data-driven personalization is at the heart of Customer Experience (CX). Smart organizations know how to collect the data that matters and deploy it strategically.
The Inner Circle Guide to Agentic AI
This comprehensive guide helps you to understand the key considerations of Agentic AI, and how to implement Agentic AI successfully and safely.