Resources

For the 12th consecutive year, Content Guru has been named in the Gartner Magic Quadrant for CCaaS. Content Guru believes that this is due to the resilience and stability of its storm® CCaaS platform, its support for Critical National Infrastructure, and the flexibility offered by the brain® AI orchestration layer.

Content Guru, the global leader in delivering the AI behind critical moments, has been named in the Gartner® Magic Quadrant™ for Contact Center as a Service for the 12th consecutive year.

For the 12th consecutive year, Content Guru is delighted to have been named in the 2026 Gartner® Magic Quadrant™ for CCaaS.

Discover how contact centres capture feedback, deliver self-service and plan for AI, in the CX chapter of Call Centre Helper’s 2026 research report.

The AI Behind Critical Moments – Content Guru

Content Guru, the global leader in mission-critical AI-powered Customer Experience solutions for large enterprises and governments, has been named a winner in two categories at the Cloud Excellence Awards 2026.

Content Guru, the global leader in mission-critical AI-powered CX solutions for large enterprises and governments, today announced a significant expansion of its operations in Australia, including the opening of a new office in Sydney’s Central Business District.

Content Guru has been awarded the accolade of a ‘Contact Center Technology Award’ by TMC, a global, integrated media company.

Discover how STCU reduced fraud risk, improved efficiency, and enhanced member experience using Content Guru’s storm® platform. Download the case study.

Powering DVLA’s Rise to Most Improved Public Sector Customer Experience

The 2026 US Contact Center Decision-Makers’ Guide offers a snapshot of the contact center landscape, based on research from 207 organizations and over 1,000 consumers.

For the second year in a row, Content Guru has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of the Customer Report.