Resources
Keeping you up to date with the latest advances in the industry, product releases, case studies and more
Filter by
Resource Type
Topic
Industry
Brain2050
We LEAD in AI – In 2025, Content Guru brought together hundreds of AI experts in London to set out a bold vision for the future.
US FedRAMP
As the only cloud communications vendor to have achieved FedRAMP at the High Impact level, Content Guru offers the world’s most secure contact center.
The Together Story: Helping Productivity and Businesses
Through AI transcription and summarization, Content Guru provides accessible assistance for Together Money’s customer care teams.
The Serco Story: Helping Humans, Help Humans
Content Guru deployed generative AI to supercharge Serco’s ‘Restart’ scheme, helping job seekers find work.
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
Content Guru has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment.
Omni-channel for Government: Empowering Employees, Elevating Citizens
In a digital-first world, citizens expect government services to be as responsive and seamless as their favorite consumer apps. But many agencies still rely on fragmented contact center systems, some cloud, some on-prem, and often stitched together from multiple vendors.
Leading Credit Unions Select Content Guru’s storm® Platform to Modernize CX
The number of credit union members across the U.S. being supported through Content Guru’s storm® platform has grown by over 900,000 in the past year as providers enhance their offerings to both members and agents.
FedRAMP High Five: Celebrating Security, Stability, and CX Innovation
In 2025, Content Guru became the first full-stack CCaaS provider to achieve FedRAMP High authorization, and the world of contact centers was changed forever.
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece
Content Guru is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six CX-related research reports from leading global technology research and advisory firm, ISG.
Want to get Agentic AI-Ready? Start With a Customer Data Platform
If your AI isn’t hyper-personalized—delivering the same quality and knowledge as a human could—your customers are going to run a mile.
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centers
Content Guru is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six CX-related research reports from leading global technology research and advisory firm, ISG.
Three Ways a Customer Data Platform Will Transform Your Business
Adopting a CDP drives real value in the here-and-now. From the moment of adoption, the CDP introduces new opportunities for efficiency.