Resources
Keeping you up to date with the latest advances in the industry, product releases, case studies and more
Filter by
Resource Type
Topic
Industry
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service report for 2025.
Content Guru recognized in 2025 Gartner® Magic Quadrant™ for CCaaS
It’s the biggest day in the Customer Experience calendar. The Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) report for 2025 has been published.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru is delighted to have been named a Challenger in the 2025 Gartner® Magic Quadrant™ for CCaaS.
The Customer Data Platform: Introducing the Future of CX
We live in a world that is saturated with data. Data-driven personalization is at the heart of Customer Experience (CX). Smart organizations know how to collect the data that matters and deploy it strategically.
The Inner Circle Guide to Agentic AI
This comprehensive guide helps you to understand the key considerations of Agentic AI, and how to implement Agentic AI successfully and safely.
Envisioning an Agentic AI Future for Communications
Discover how agentic AI is transforming communications — from networks and contact centers to how customers engage with businesses.
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the Customer Report
Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
2025 Gartner Voice of the Customer for CCaaS
Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
To Achieve AI Success, You Need to Demonstrate Strong AI ROI
To make your AI transformation a success, leaders need to be able to demonstrate strong AI ROI. We’re arguably in Gartner’s ‘trough of disillusionment’. Without measurable AI ROI, it can be challenging to justify AI investments to stakeholders and customers.
Serco
Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.
Three Agentic AI Workflows You Can Implement Right Now
As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.
AI-Powered Agents Help Humans Help Humans
You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.