Case Study

Tesco Bank

Chief Technology Officer, Tesco Bank

“We were looking for an agile vendor that could improve our Customer and Colleague experience whilst having the scope to make changes ourselves, rather than be beholden on others. We found that in Content Guru with whom we have forged a successful working relationship from the initial launch through to the ongoing development of our storm platform."

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    Reduced average handling time by 30 seconds.

  • Customer Service Agents icon

    Increased agent positive feedback by 9%.

  • The Power of Scalability

    Increased CSAT by 14%.