Case Study
Tesco Bank
Tesco Bank was founded in 1997 and is part of Tesco – the largest supermarket in the UK. It is headquartered in Edinburgh, and serves over five million customers, offering a range of products such as credit cards, personal loans, savings and insurance. It is the fourth largest provider of unsecured loans and the sixth largest credit card issuer in the UK
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Chief Technology Officer, Tesco Bank
“We were looking for an agile vendor that could improve our Customer and Colleague experience whilst having the scope to make changes ourselves, rather than be beholden on others. We found that in Content Guru with whom we have forged a successful working relationship from the initial launch through to the ongoing development of our storm platform."
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Reduced average handling time by 30 seconds.
Increased agent positive feedback by 9%.
Increased CSAT by 14%.
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