Case Study
Sheffield City Council
Sheffield is home to over 575,000 residents, with its City Council ranking as one of the largest in the UK. In 2021, Sheffield City Council set out key areas it would like to grow and develop in the post-pandemic era. The core theme of all these areas is a focus on improving community relations to create a stronger link between the Council and the people of Sheffield.
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Operational Manager at Sheffield City Council
“Since partnering with Content Guru, we have been able to form a direct relationship with a business critical supplier who always offer innovation and are rapid to respond to our needs. storm has enabled us to transform the customer experience we deliver and allowed us to roll out services quickly and in an agile manner in our response to the Covid-19 pandemic.”
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Automate over 60% of calls with Natural Language Processing.
Allowed 100% of employees to work flexibly.
Shifted 11,000 calls away from the contact center and toward automated self-service.
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