Case Study

Sheffield City Council

Operational Manager at Sheffield City Council

“Since partnering with Content Guru, we have been able to form a direct relationship with a business critical supplier who always offer innovation and are rapid to respond to our needs. storm has enabled us to transform the customer experience we deliver and allowed us to roll out services quickly and in an agile manner in our response to the Covid-19 pandemic.”

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Fill out a few details and receive a flyer detailing how Sheffield City Council:

  • chatbot icon

    Automate over 60% of calls with Natural Language Processing.

  • Customer Service Agents icon

    Allowed 100% of employees to work flexibly.

  • Cloud channels icon

    Shifted 11,000 calls away from the contact center and toward automated self-service.