Case Study
Alerta
Alerta offers a variety of services for GPs, hospitals, and healthcare institutions, among others. Alerta does this through personal alarms: clients in need of urgent help press a button and are put in contact with a staff member who performs further triage.
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Director, Alerta
“Whenever there were hurdles or challenges, the Content Guru team took a step back to properly analyze the problem before taking action. In the healthcare sector, we focus on tackling a medical problem by treating it quickly. My experience is that software suppliers that emerged from the healthcare sector often respond in this way. Content Guru’s approach is to assess the problem and produce an analysis with different scenarios and solution alternatives, to ensure the right steps are always taken."
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Integrated with their existing CRM for a seamless transition.
Deployed their cloud contact center with 6 months.
Gained active insights into their SLAs.
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