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    Content Guru recognized in 2025 Gartner® Magic Quadrant™ for CCaaS

    Published: September 10th 2025

    It’s the biggest day in the Customer Experience calendar. The Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) report for 2025 has been published.

    This year, Content Guru has been named a Challenger in the Gartner® Magic Quadrant™ for CCaaS. Content Guru believes this is due to its continued success in delivering large-scale deployments, its consistent support for mission-critical organizations, and its flexible AI orchestration layer, brain®.

    Gartner Magic Quadrant Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Niche Players, Visionaries, Challengers and Leaders. This year, Content Guru is the only vendor in the Challengers quadrant.

    GMQ2025CG

    Challenging the CX Status Quo

    The last year saw strong growth for Content Guru, driven in particular by rapid North American expansion. This growth was driven primarily by AI, with the company’s AI offering representing the fastest-growing area of the business. The brain® AI orchestration layer allows customers to pick and choose the best solutions from across the market, designing AI systems that meet their unique needs.

    More than just innovation, Content Guru continues to lead its competitors in reliability and security. In 2025, Content Guru became the only CCaaS provider to achieve FedRAMP at the ‘High Impact’ level – the highest security standard offered by the US federal government for cloud services. With rigorous security and unbeaten 99.999%+ platform availability, storm® is the most secure contact center on the planet.

    A View to the Future: Excellence in CX

    Content Guru is a future-focused vendor, looking to capitalize on its flexible AI offering, integrations with ‘digital customers’, and the security and resilience of the storm platform.

    Sean Taylor, Global CEO of Content Guru, commented: “It is pleasing to be recognized as one of only nine vendors recognized in this latest global CCaaS Magic Quadrant. In recent years, we have invested heavily in product development, in areas such as AI, with our ‘omni-automation’ products, and IoT, with our ‘omni-customer’ solutions. Achieving FedRAMP High accreditation took multiple years and cost us millions of dollars to achieve. Those investments, including our headcount expansion in all regions around the world, in particular the US, have put us in a very strong market position, and we look forward to building that momentum. We believe, our recognition reflects these efforts and results.”

    Rising to the CX Challenge

    For over two decades, Content Guru has challenged companies to deliver outstanding experience for their customers. From cutting-edge intelligent automation to outstanding customer and agent experience, Content Guru continues to realize its vision for the CX sector.

    Get a complimentary copy of the 2025 Gartner Magic Quadrant for Contact Center as a Service report below.

    Access Report

    Gartner®, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 08. September 2025.

    This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

    Gartner, does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.